ATM skimming

Card skimming’ is the illegal copying of information from the magnetic strip of a credit or debit card.

Criminals try to steal your details through ATM’s or EFTPOS terminals so they can access your accounts. Once scammers have skimmed your card, they can create a fake or ‘cloned’ card with your details on it. The scammer is then able to withdraw funds from your account either locally or overseas.

Taking the steps listed under using ATMs will help to protect your details. 

What is the bank doing to protect my account from ATM skimming?

The Bank closely monitors fraud trends, and in conjunction with information received from the Schemes (MasterCard/Visa), we create alerts of 'at risk accounts' to ensure we protect our customer’s accounts from further fraud.

These alerts are generated and made available to our analyst to ensure immediate contact is made to affected cardholders.

Warning signs of card skimming

• A shop assistant takes your card out of your sight in order to process your transaction.
• You are asked to swipe your card through more than one EFTPOS machine.
• You see a shop assistant swipe the card through a different machine to the one you used.
• You notice something suspicious about the card slot on an ATM (e.g. an attached device).
• You notice unusual or unauthorised transactions on your account or credit card statement.