Easy English documents 

You can now access Easy English versions of the following documents:

Note: The [tagged] version is optimised to be used with a screen reader

1. How to use NetBank (PDF)
   This book is about how to use NetBank. NetBank is a website to bank online.
2. How to use the CommBank app (PDF)
   This book is about the CommBank app. The CommBank app lets you bank on your phone.
3. Support services (PDF)
   This book is about Commonwealth Bank support services.
4. Financial difficulty (PDF)
   This book is tells you where to get help for financial difficulty. Financial difficulty means money problems.
5. Help from an interpreter (PDF)
   This book is about how to get help from an interpreter. An interpreter is a person who can speak your language and help you understand us.
6. Banking in Australia (PDF)
   This book is about banking in Australia.
7. Scams and fraud (PDF)
   This book is about scams and fraud. Scams and fraud are when someone tries to trick you to give away your money or personal details.
8. Financial abuse (PDF)
   This book is about financial abuse. Financial abuse means someone uses your money when you do not want them to.
9. Financial abuse – Shared bank accounts (PDF)
   This book is about shared bank accounts and financial abuse. Financial abuse means someone uses your money when you do not want them to.
10. Elder Financial abuse (PDF)
    This book is about elder financial abuse. Elder financial abuse is financial abuse that happens to older people. Financial abuse means someone uses your money when you do not want them to.
11. Serious illness - plan ahead (PDF)
    This book is about how to plan ahead in case you get very sick. Very sick might mean you have a serious health condition or a serious illness.
12. Serious illness - getting support (PDF)
    This book is about your support team. Your support team includes people to help manage your money if you are very sick. Very sick might mean you have a serious health condition or a serious illness.
13. Serious illness - after diagnosis (PDF)
    This book says what you can do if you are very sick. Very sick might mean you have a serious health condition or a serious illness. 
14. Customer complaint guide (PDF)
    This book is about what to do if you have a complaint. A complaint is when you are not happy about the bank’s products or the service you receive and tell us the reason why.
15. Accessibility and Inclusion Strategy 2024-26 (PDF)
    This book is about our plan to make our bank better for anyone who has a disability, is neurodivergent, or is a carer. People we want to get better for include our customers, staff and the community.
16. Help when home loan interest rates go up (PDF)
    This book is about what you can do when the interest rate on your home loan goes up.
17. Home loans and interest rates (PDF)
    This book is about home loans. Home loan means you borrow money from the bank to buy your home. This book is also about interest rates.
18. Types of home loans (PDF)
    This book is about three types of home loans. Home loan means you borrow money from the bank to buy your home.

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