Help & support
Planned maintenance
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Saturday 6 September 2025
NetBank and the CommBank app will not be available between 2:00am to 4:00am AEST.
Customers can continue to pay using their CommBank credit and debit cards.
ATMs will remain available.
Complaints & Compliments
The Complaints & Compliments portal and the 'Your complaints' homepage in the CommBank app and in NetBank will not be available between 2:00am to 4:00am AEST.
Sunday 7 September 2025
International Money Transfers, BPAY, home loan, personal loan, credit card, debit card, Travel Money Card accounts and some card settings may be affected between 2:00am to 5:00am AEST.
Business Customers
Between 2:00am to 5:00am AEST access to card account balances may be limited and some transactions submitted in CommBiz using a card account may be delayed or unable to be processed. If you receive an error when submitting a transaction, please retry after the maintenance window.
We're sorry for the inconvenience. Thanks for being patient with us.