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Watch our video to learn about the four traits shared by innovative companies.
They're evolving the terms by which it impacts their customers, employees, and viability as a business.
The CommBank National Business Insights Report (FY19) takes a data-first approach to evaluating the common traits of ‘innovation-active’ companies, regardless of size.
It's based on a quantitative survey of more than 2,700 business owners, decision makers, managers and over 2,400 employees conducted between September and October 2018.
So, is your company truly innovative? Read on to discover our key insights or download the full report for more statistics, insights and recommendations from the research.
Innovation-active organsiations identify forces of change and turn them into opportunities for business growth.
They have more:
Innovative organisations focus on enablers of change, emphasising customer experience, a skilled workforce and an embrace of technology.
By harnessing these factors, businesses can take advantage of market opportunities and are likely to be better placed to meet customer expectations.
Innovative organisations are able to adapt people, processes, channels and technology to meet the rising expectations of customers and enhance their experience.
The perception of the positive role that technology will play in Australian business is growing. 45% of surveyed decision makers believe technology will allow staff to focus on delivering better customer experiences. What’s even more critical, however, is ensuring that employees have the skills and capabilities to adapt as customer expectations evolve.
For example, New South Wales’ Smart Energy takes a data-first approach to customer experience, tailoring energy solutions to the priorities and usage habits of each and every customer. Read the case study to find out more.
Innovative companies commonly equip their workforce with an evolving set of skills that adapt to disruption.
A strong internal culture, regular up-skilling and an emphasis on wellness/flexibility are core drivers of success in this space.
An innovative workforce often shares a collection of traits, among them:
Decision-makers at innovation-active organisations have more confidence in their employees’ ability to help to continue to adapt.
Employees were the most likely to stay in their job, had the highest job satisfaction and were the most optimistic about the success of their company.
Innovation-active companies are more likely to understand and invest in emerging technologies. But this doesn’t mean investing in the realm of sci-fi — while 56% of businesses invested in systems like the cloud, just 5% of businesses have invested in blockchain technology, 4% in autonomous vehicles, and 9% in artificial intelligence/machine learning.
Where technology has its most anticipated impact is on the workforce. As mentioned, 45% of decision makers anticipate technology will enable staff to deliver better customer service, but 40% believe staff will be able to focus more on revenue generation and 29% believe technology will require the hiring of more specialised staff.
While every business is unique, the research indicates several opportunities to strengthen operations by building skills that underpin resilience in an ever changing competitive landscape. Business that do so will benefit from the tangible and intangible rewards associated with a more engaged workforce.
The National Business Insights Report (FY19) puts the impact of technology, and training and development, under the spotlight within Australian businesses.
The publications on this page are published solely for information purposes. As they have been prepared without considering your objectives, financial situation or needs, you should, before acting on the information, consider its appropriateness to your circumstances and if necessary seek the appropriate professional advice. Any opinions, conclusions or recommendations are reasonably held or made, based on the information available at the time of each publications compilation, but no representation or warranty, either expressed or implied, is made or provided as to the accuracy, reliability or completeness of any statement made. Commonwealth Bank of Australia ABN 48 123 123 124.
