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Frequently asked questions - Frequent Flyers

With your Commonwealth Bank Awards American Express® Card you will be able to earn Qantas Frequent Flyer# points and Velocity Points~ faster than you do today. 

For details of the Awards points that you can earn on your Commonwealth Bank Awards credit cards and the equivalent number of Qantas Frequent Flyer points or Velocity Points please see the tables below:

 

Diamond Awards

2 Awards points = 1 Qantas Frequent Flyer point or Velocity Point:

  Amount spent Awards Points earned* Qantas Frequent Flyer points  Velocity Points~
Using Diamond Awards American Express Card $1 3 Awards points 1.5 Qantas Frequent Flyer points 1.5 Velocity Points
Using Diamond Awards MasterCard card $1 1.25 Awards point 0.625 Qantas Frequent Flyer points 0.625 Velocity Points

Platinum Awards

2 Awards points = 1 Qantas Frequent Flyer point or Velocity Point:

  Amount spent Awards Points earned* Qantas Frequent Flyer points  Velocity Points~
Using Platinum Awards American Express Card $1 3 Awards points 1.5 Qantas Frequent Flyer points 1.5 Velocity Points
Using Platinum Awards MasterCard card or Visa card $1 1 Awards point 0.5 Qantas Frequent Flyer points 0.5 Velocity Points

Gold Awards
 
2 Awards points = 1 Qantas Frequent Flyer point or Velocity Point:

  Amount spent Awards Points earned* Qantas Frequent Flyer points Velocity Points~
Using Gold Awards American Express Card $1 2 Awards points 1 Qantas Frequent Flyer point 1 Velocity Point
Using Gold Awards MasterCard card or Visa card $1 1 Awards point 0.5 Qantas Frequent Flyer points 0.5 Velocity Points

Awards

2 Awards points = 1 Qantas Frequent Flyer point or Velocity Point:

  Amount spent Awards Points earned* Qantas Frequent Flyer points Velocity Points~
Using Awards American Express Card $1 1.5 Awards point 0.75 Qantas Frequent Flyer points 0.75 Velocity Points
Using Awards MasterCard card or Visa card $1 1 Awards point 0.5 Qantas Frequent Flyer points 0.5 Velocity Points


*The rate at which you can earn Awards points and the total number of Awards points that you can earn in a year is capped according to your card type and whether or not you have opted-in to Qantas Frequent Flyer Direct#. For full details on how capping works click here

 

What is Qantas Frequent Flyer Direct#?

Customers already opted-in to Qantas Frequent Flyer Direct will continue to have all their Awards points earned on their credit card automatically transferred, at the applicable redemption rate described above, to their Qantas Frequent Flyer account on a monthly basis.

Customers who wish to redeem their Awards points for Qantas Frequent Flyer points need to opt-in to Qantas Frequent Flyer Direct. Once you have opted-in to Qantas Frequent Flyer Direct your Awards points earned will be automatically transferred, at the applicable redemption rate described above, to your Qantas Frequent Flyer account on a monthly basis. Customers opting-in will not be able to transfer their existing Awards points balance to their Qantas Frequent Flyer account – only future Awards points will be transferred. They must be a member of the Qantas Frequent Flyer program to earn and redeem Qantas Frequent Flyer points. A joining fee applies. Membership and points are subject to the terms and conditions of the Qantas Frequent Flyer program. An additional annual fee of $10 will be charged by the Bank for opting in to Qantas Frequent Flyer Direct. Points will be transferred monthly. If you opt-in to Qantas Frequent Flyer Direct, you will be unable to redeem future Commonwealth Awards points earned for any other Awards in the Commonwealth Awards program after you have opted-in. To opt-in to Qantas Frequent Flyer Direct please call 13 1661.

 

Important Information

  • #Commonwealth Awards points and the Qantas Frequent Flyer Direct option are subject to the Commonwealth Awards program terms and conditions which can be found at commbank.com.au/creditcards. Awards points are only earned on eligible transactions and the maximum number of points you can earn in a year is capped (see Commonwealth Awards program terms and conditions). Commonwealth Bank charges an annual fee of $10 for opting in to Qantas Frequent Flyer Direct. You must be a member of the Qantas Frequent Flyer program (and provide your membership number to Commonwealth Bank) and opt-in to Qantas Frequent Flyer Direct to earn and redeem Qantas Frequent Flyer points. Membership and points of Qantas Frequent Flyer are subject to the terms and conditions of the Qantas Frequent Flyer program.
  • ~Velocity is the loyalty program of the Virgin Australia group of airlines Velocity is owned and operated by Velocity Rewards Pty Ltd as trustee of the Loyalty Trust. To earn and redeem Velocity Points, you must be a Velocity Member. Velocity Membership and Points earn and redemption are subject to the Member Terms and Conditions, available at velocityrewards.com.au, as amended from time to time.  A minimum of 3,600 Commonwealth Awards points must be redeemed for Velocity Points. Once Commonwealth Awards points have been redeemed for Velocity Points, they are governed by the Velocity Membership Terms & Conditions and cannot be reversed.

 

Commonwealth Awards points are earned on eligible transactions and are subject to points capping. For full details see Commonwealth Awards Program Terms and Conditions available here.

American Express® is a registered trademark of American Express. This credit card program is issued and administered by Commonwealth Bank of Australia.

MasterCard and the MasterCard brand mark are the registered trademarks of MasterCard international incorporated.

 

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