Lost or stolen credit cards

With a Commonwealth Bank credit card, there’s no need to worry if your card is lost or stolen. Wherever you are in the world, we can cancel your card and arrange a replacement with one phone call, 24 hours a day, 7 days a week.

If your credit card is lost or stolen in Australia

If your card is lost or stolen, call us immediately. Phone 13 2221, 24 hours a day, 7 days a week. You can also call into any Commonwealth Bank branch during business hours.

You will be sent a replacement card and PIN within 7 working days, which will require activation.

If you have an additional cardholder their card will also need to be replaced, so please ensure that their old card is destroyed.

If your credit card is lost or stolen overseas

If you are travelling overseas, you can call into any financial institution displaying your credit card's MasterCard or Visa sign.

A temporary card will be sent to you from MasterCard or Visa for use whilst overseas (for a maximum of 12 months). An emergency cash advance can also be arranged for you through MasterCard or Visa if required. You will need to notify us of your lost card when you return to Australia and a replacement card (and additional card if applicable) will be issued to your home address.

Alternatively, phone one of the following emergency hotlines:

For MasterCard

If you are in the USA, call 1800 307 7309 (freecall). In any other country, call your local operator to place a reverse charges call to the USA and quote 1 636 722 7111. Or visit www.mastercard.com.au for the toll-free number in the region you are in.

For Visa

Call the 24-hour Visa Global Customer Assistance Service in the country you are visiting:

China - Telecom China - Netcom	10800 4400027 10800 7440027
Greece	00800 4412 1092
Hong Kong	800 900 782
Indonesia	001 803 44 1600
Italy	800 781 769
Japan	00531 44 0022
Malaysia	1800 802 997
New Zealand	0508 600300
Singapore	800 4481 250
Thailand	001 800 441 3485
UK	0800 1695189
USA	1 866 765 9644

In any other country, call your local operator to place a reverse charge call to Australia and quote 1 443 641 2004. Or visit www.visa.com.au for the toll-free telephone number of the region you are in.

If you find your card again after reporting it lost or stolen, you should still destroy it along with any additional cards.