Emergency claim

If your building, contents or car has been damaged by the recent extreme weather conditions, contact us.
 

Reporting a claim

By phone
 

• Call our Emergency claim service on 13 24 23 (24 hours, 7 days a week).
• When you call, you’ll speak with people who understand how important it is to get things settled quickly and efficiently.
  

Online

• Report a building and contents claim online.

What you need to provide

To help speed up the process of your claim, please provide our staff with:

• your policy number if you have it;
• all telephone numbers (including mobile phone numbers) that you can be contacted on; and
• a preferred time for our staff to call you.

How we support your claim
 

• When you report your claim you’ll be provided with a dedicated claims manager to oversee your claim through to closure. Our staff are here to help you at this difficult time.
• To try to avoid further damage to your building or contents, our claims staff can help determine what needs to be fixed first.
• We have extra staff working extended hours to respond to your phone calls and online claims as quickly as possible. We also have more assessors available who are familiar with the situation and able to assess your claims as quickly as possible.