With a rather unorthodox introduction to the world of software engineering - skipping university to go straight into the workforce – Mr Wilson brings two decades worth of knowledge and expertise to his current role. Having worked for Cisco Systems, running his own independent startup for ten years, and holding senior engineering positions at both Apple and Amazon Web Services in Silicon Valley, Mr Wilson is no stranger to creating exceptional experiences for customers.
After eight years in the United States, Mr Wilson returned to Australia in 2019 looking to apply his experience towards building products that customers love and establishing an incredible engineering practice in Sydney.
“The chance to come and work at x15 fit this perfectly,” Mr Wilson said.
“In this role I’m front-and-centre of product and venture building and scaling, and I have the privilege of working alongside an amazing team of engineers and entrepreneurs who realise our role is much greater than just building and scaling ventures.”
As Distinguished Engineer, Mr Wilson is looking to shape the ways of working and culture within x15 and the broader CBA Group to foster an environment that better connects the engineer to the customer - ultimately creating a meaningful and seamless customer experience. Empowering engineers to take ownership of what they’re delivering is the key to achieving this, says Mr Wilson.
“Engineering teams that don’t own what they’re delivering – that don’t have the agency and autonomy that fosters an emotional connection to their work – those teams can’t deliver an incredible experience for our customers, regardless of how talented they may be,” he said.
“Uplifting the Group’s engineering capability, getting them better connected to the customer, being at the table to understand the complex problems we’re seeking to solve, and giving them the trust, accountability and an environment in which they can own the delivery of that solution, is critical in providing our customers a world best-in-class digital experience.”
For some, the startup-like culture of x15 may seem at odds with the highly regulated environment financial institutions like CBA operate in. But for Mr Wilson and the rest of the team at x15, they see this as an opportunity to leverage the venture-scaling entity’s pace and innovative style to transform the Bank’s operations and better equip the CBA Group in efficiently complying with regulations.