James Roberts, General Manager of Group Fraud at Commonwealth Bank, said: “The bank welcomes the initiatives outlined in the Scam-Safe Accord developed by Australian Banking Association and Customer-Owned Banking Association. At the bank, protecting our customers from scams is a top priority and we stand in full support of these measures.
Scams pose a significant threat to customers and the community. The ABA’s initiatives reflect a resolute commitment to combat these challenges by fostering collaboration and implementing robust strategies.
Our firm belief is that a whole-of-ecosystem approach is required to address scams. Detecting, disrupting, and deterring perpetrators is a national priority that needs this type of coordinated response from law enforcement, government, businesses across a range of sectors and consumers.