The Commonwealth Bank today underscored its support of the Federal Government’s voluntary financial counselling model, which will see banks contribute $19 million over three years.

“People can find themselves struggling financially for a number of reasons,” the bank’s Group Customer Advocate, Angela MacMillan, said.

“What matters most is that help is available when they need it – and this industry-wide initiative will help the government deliver that support.”

The Commonwealth Bank has made the most significant contribution to the fund, which Ms MacMillan said is appropriate given the bank’s size, scale and commitment to helping customers when they need it, in particular victim-survivors of domestic and family violence and financial abuse through its Next Chapter initiative.

For further details on Next Chapter, visit:

Anyone worried about their finances because of domestic or family violence or coercive control can contact the Next Chapter team on 1800 222 387 for support – no matter who they bank with.

If you or someone you know is experiencing domestic or family violence, call 1800 RESPECT (1800 737 732) or visit

In an emergency or if you’re not feeling safe, always call 000.

Go to CBA Newsroom for the latest news and announcements from Commonwealth Bank.

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