A statement from Commonwealth Bank regarding a media release issued by Choice.
5 November 2025
CBA is committed to making banking fair and accessible for customers.
In July, we committed to making goodwill adjustments where appropriate to customers who have incurred unusually high fees.
For eligible concession customers, we have paused certain fees, including overdraw and monthly account-keeping fees.
Following ASIC’s Better Banking for Indigenous Consumers report, we made approximately $25 million in goodwill payments to approximately 87,000 accounts.
For the latest news and announcements from Commonwealth Bank.
Media releases are prepared without considering an individual reader’s objectives, financial situation or needs. Readers should consider the appropriateness to their circumstances. Visit Important Information to access Product Disclosure Statements or Terms and Conditions which are currently available electronically for products of the Commonwealth Bank Group, along with the relevant Financial Services Guide. Target Market Determinations are available here. Loan applications are subject to credit approval. Interest rates are correct at the time they are published and are subject to change. Fees and charges may apply.
