Costs key for customers
Origin CEO Calabria said with substantial new infrastructure build required to support the transition, investing signals needed to be strong. The infrastructure build-out had the potential to be a game changer for national productivity, Calabria said, creating thousands of jobs.
Calabria said he preferred the term “energy expansion” to “energy transition” Rooftop solar had offset most new demand over the last decade, but data centres, EVs, and home electrification were changing the picture again, he said.
Managing energy was “no longer just buy commodity and manage risk”, he said. For example, there was now an enormous amount of “behind the meter” generation and storage happening on customer premises, he said.
While regulator focus was switching to security of supply, customers had costs at front of mind, he said. Attitudes to the transition also varied widely across the country “Regional people are feeling left behind,” he said.
CBA CEO Comyn echoed that sentiment, saying a conversation with customers in regional Queensland could be quite different to one with customers in metropolitan Melbourne when it came to sustainability.
CBA customers were also concerned with costs, Comyn said. “Cost pressures are coming through very strongly, much more than four or five years ago.”