Commonwealth Bank reimagines rewards for everyday banking, helping customers save on shopping, utility bills and travel

Commonwealth Bank today announced the biggest change yet to Australia’s largest² banking loyalty program CommBank Yello, that will see more than nine million CommBank customers eligible to earn points on home loans, savings accounts, insurance and credit cards.

The change to the program will mean that for the first time banking customers will be rewarded for the banking they do every day, not just their credit card spend. Eligible customers will be able to earn, track and redeem points within the CommBank app and NetBank, with points able to be used on everyday essentials such as groceries, utility bills and fuel, to life’s little luxuries such as dining out or a holiday.

Angus Sullivan, Commonwealth Bank Group Executive, Retail Banking Services, said the change marks a defining moment for loyalty in Australian banking - rewarding customers across more of their relationship with the bank, not just how they spend.

"Australians love a good points program, and now for the first time more than nine million of our customers can earn points on the everyday banking they're already doing - their home loan, savings, insurance and cards - and redeem them on the things that matter, from groceries, utility bills and fuel through to a well-earned holiday. At a time when every dollar counts, that's value we're putting back in our customers' pockets.

“The reimagined CommBank Yello will deliver enhanced banking rewards, working with established brands including Woolworths Everyday Rewards, Origin Energy, Myer, Velocity Frequent Flyer, DoorDash, bp, and Qatar Airways making rewards clearer, more useful and easier to use,” said Sullivan.

Commonwealth Bank commissioned research by YouGov found that almost half of Australians say loyalty programs are more important to them than 12 months ago, and 78 per cent say rewards help them manage rising living costs. While rewards are most redeemed on groceries (71 per cent) and retail purchases (44 per cent), the strongest unmet demand is for rewards that help pay household bills, fuel, rent or mortgage repayments.³

“There’s growing demand for help with everyday essentials like groceries, power bills and filling up petrol, so we’re responding to that challenge with a practical program that gives customers choice in how they use their points,” Sullivan said.

Rewarding more of the banking relationship

Unlike traditional card rewards programs, CommBank Yello recognises more of a customer's relationship with the bank, rewarding eligible banking activity across multiple products.⁴

“CommBank Yello is designed for everyday value, not only occasional rewards. We want to help customers turn banking with us into practical value that they can redeem from brands they know and trust,” said Sullivan.

CommBank is also adding more choice for card customers, with a new premium charge card being explored for launch in 2027 as part of its wider cards suite. The new charge card will bring together exclusive travel, lifestyle and rewards benefits and will complement CommBank Yello, giving eligible customers a new way to access exclusive benefits through the bank they use every day.

The evolution of CommBank Yello comes as changes to interchange and surcharging announced by the Reserve Bank of Australia reshape the economics of card rewards programs. By rewarding customers across more of their banking relationship, CommBank Yello is designed to deliver sustainable customer value beyond traditional card spend.

Notes to editors

• Key dates: Eligible customers notified from 18 August 2026; the reimagined CommBank Yello program is available from 1 October 2026.
• Launch participants: bp, Origin Energy, Woolworths Everyday Rewards, Myer, Myer One, CommBank Travel Booking provided by Hopper, More Telecom, DoorDash, Qatar Airways, Velocity Frequent Flyer

^{*Eligible customers are automatically enrolled in CommBank Yello where they hold an eligible CommBank transaction account and meet the eligibility criteria set out in the CommBank Yello Terms & Conditions. Customers can opt out at any time via the CommBank app or NetBank. Eligible customers can earn Yello Points across a range of eligible CommBank products and third-party arrangements, subject to the program Terms & Conditions. Ongoing eligibility conditions apply for CommBank Yello. Offer and redemption eligibility conditions also apply and may change from time to time. For more information visit commbank.com.au/commbankyello.This communication is not intended to be a recommendation or statement of opinion in relation to a financial product or credit product.}

^{1 Source: YouGov research commissioned by CommBank. [n = 2009 Australians, 26th June to 1st July 2026]}

^{2 Number is based on customers enrolled in the CommBank Yello program}

^{3 Source: YouGov research commissioned by CommBank. [n = 2009 Australians, 26th June to 1st July 2026]}

^{4 Source: YouGov research commissioned by CommBank. [n = 2009 Australians, 26th June to 1st July 2026]}

CommBank Yello participating brand quotes

The following participating brand quotes have been provided to support the CommBank Yello media release. 

These quotes are intended for use in media materials where the relevant brand is referenced. Please attribute each quote exactly as approved, using the spokesperson title listed.
 

Amanda McVay, Group Chief Customer Officer, Myer

“Customers and members are expecting more from their loyalty programs because they want to know every dollar they spend is working harder for them.

"They’re also looking for flexibility on how they can redeem, so they can be more thoughtful on how to use rewards particularly with cost-of-living pressures remaining as high as they are.”

Hannah Ross, Managing Director, Woolworths Everyday Rewards

“Our members are always looking for new ways to get more value every day, which is why we are thrilled to work closely with Australia's largest bank. As many of our members are likely also Commonwealth Bank customers, this arrangement gives our members another way to be rewarded through their everyday banking.

"Everyday Rewards points can add up and quickly turn into $10 off a shop, with our customers getting back more than $170 every year on average to spend on groceries and other essentials.”
 

Jon Briskin, Executive General Manager – Retail, Origin Energy

“We’ve worked closely with Commonwealth Bank over the past 12 months on offers for customers, and we’re excited to continue working with them through the CommBank Yello platform to deliver more value for Australian households." 

Andrew Cleary, Virgin Australia Chief Customer Officer and CEO of Velocity Frequent Flyer

“We know Australians increasingly want their loyalty programs to deliver attainable rewards they genuinely value, and travel continues to be one of the most aspirational ways to use Velocity Points.

"Through this collaboration with CommBank, millions of customers will have new ways to earn Velocity Points through the banking they’re already doing and turn those everyday actions into their next flight or holiday.

"We’re thrilled to welcome more CommBank Yello customers into Velocity and give them more opportunities to earn Points and access Reward Seats across Virgin Australia and our extensive network of international airline partners including Qatar Airways, Singapore Airlines and United Airlines.”
 

Jo Brecknock, VP Marketing, bp

"Customers are increasingly looking for value in the things they do every day. This arrangement between bp and CommBank reflects our shared focus on delivering practical, relevant benefits that fit naturally into customers' lives."

Andy Branson, CEO, More Telecom

“We’re excited to see the next evolution of CommBank Yello with the introduction of CommBank Yello points. Eligible CommBank customers can already access exclusive discounts on More nbn and mobile plans. Soon, they'll also earn CommBank Yello points for every dollar spent with More, plus bonus CommBank Yello points when they activate a new nbn or mobile service. It’s a simple way to turn an everyday household bill into something MORE, whether that’s travel, shopping, gift cards or another reward they choose.”

Katy Rogers, Head of Sales and Partnerships, DoorDash ANZ

"We’re really excited to work with CommBank to make DoorDash even more rewarding for millions of Australians.

"From October, CommBank Yello customers will be able to earn two Yello points for every dollar they spend on qualifying DoorDash transactions, while eligible customers can also enjoy complimentary DashPass offers for up to 6 months based on their Yello tier.

"Eligible CommBank credit cardholders will also receive free DashPass with their membership on a continued basis, while Ultimate cardholders will also receive a $10 DoorDash credit every month.

"Whether it’s dinner, the weekly groceries, or something you need at the last minute, it’s another way we’re making DoorDash more rewarding and helping customers get even more value from the things they order every day.”