Statement from Angela Clark, Executive General Manager, Small Business

Updated: We apologise to our customers who experienced issues with our Albert merchant terminals this week.  

We made a technical change early Monday morning which caused an issue with our payments terminals. We were able to get most of our customers back online, however a number customers experienced difficulty reconnecting their Albert device to our terminal management system.   

Most of our Albert terminals are back up and running, but we know some customers are still experiencing difficulties reconnecting and we encourage you to contact our Merchant Support team so we can resolve this for you.  

We understand the impact this has had for those customers who use an Albert terminal and we will be covering the Simple Merchant Plan and terminal rental fee for March, with a credit to accounts in April. 

We know you rely on our payment terminals and call centres to run your business and, again, sincerely apologise for the disruption caused.  

If you need any further help, please call us on 1800 230 177.