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Media Release

CBA and Australia Post commit to customers and communities

CBA and Australia Post commit to customers and communities

CBA has renewed its long-standing Bank@Post partnership with Australia Post for another five years.

Commonwealth Bank has today renewed its long-standing Bank@Post partnership with Australia Post for another five years. This commitment will continue to give CBA customers the choice of how and where they bank with us, whether it’s through the industry leading[i] CommBank app, the largest bank branch network in Australia, our Australian-based customer call centres or at one of Australia Post’s 3,500 Bank@Post post offices.

 

 

Now in its 106th year, this partnership gives greater certainty to customers and communities across Australia, especially those in rural and regional areas, who will continue to have access to over-the-counter banking services at Australia Post.

Matt Comyn, Commonwealth Bank CEO, said: “Our partnership with Australia Post has been and continues to be incredibly important. We’ve been listening to our customers and we know they want the convenience and choice of how, when and where they bank with us whether it’s on our app, by calling our local call centres, in a CBA branch or at Australia Post.

“As two of the country’s largest organisations, we’re proud to partner with Australia Post to provide jobs for so many Australians and to continue to ensure customers and communities, especially those in rural and regional areas, have access to local banking services.

“Our relationship spans 106 years and goes back to the start of CBA in 1912 when we began offering our first banking services through post offices in Victoria. I’m delighted that we have been able to extend our relationship for another five years.

“This relationship symbolises our aim to be a better and simpler bank for our customers. We look forward to continuing the work we do side by side with Australia Post in supporting the communities that we both serve,” said Mr Comyn.

Our extensive branch network combined with Australia Post’s outlets means CBA has a presence in more than 4,000 locations across the country.

The renewed agreement covers services such as bill payments, deposits and withdrawals at any Bank@Post outlet, and also provides for ongoing investment in service, training and technology across the national postal network.

 

 

[i] Source: Forrester Research, Banking Wave report