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On The Record

New code to improve banking standards supported by CBA

New code to improve banking standards supported by CBA

Banking Code of Practice in force from July 1.

The implementation of the Australian Banking Association’s new Banking Code of Practice (the Code) today has been welcomed by Commonwealth Bank of Australia (CBA).

CBA is committed to the principles in the Code, which have been approved by ASIC, and to the improved standards which will provide better banking service and practice for Australians.

“This new Code supports the progress we are making to do what is right for our customers and earn back trust,” said Matt Comyn, Chief Executive Officer.

Key changes to the Banking Code include:

  • New protections for loan guarantors, co-borrowers and small business customers;
  • A commitment to inclusive and accessible banking and vulnerable customers;
  • Helping representatives of deceased estates; and
  • The independent Banking Code Compliance Committee (BCCC) will investigate and apply sanctions for breaches of the Code.

The new Code provides strong, enforceable, and more customer focused standards for banks to deliver and aligns with CBA’s commitment to improve the financial wellbeing of our customers and communities.

For a copy of the Code visit: