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Media Release

Commonwealth Bank systems restored

Commonwealth Bank systems restored

We have been working to restore the network systems overnight and these are now returning to normal. Some payments may be delayed appearing in accounts.

We are working through the backlog as quickly as possible, but rest assured all payments both into and out of customer accounts will be properly processed.

Our branches will open as per normal today (many until 5pm). ATMs and EFTPOS are operating as normal. There may be delays to our contact centres and we thank customers for their patience.  We have brought in additional staff to serve customers to assist with any outstanding issues. 

We are very sorry for the inconvenience this is causing our customers.

We want to assure customers that their accounts are safe.  The internal system issues related to an upgrade implemented on Thursday. 

We will continue to update via and on our Facebook and Twitter pages.

We thank our customers for their continued patience.