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Media Release

CommInsure launches new digital experience for customers and advisers

CommInsure launches new digital experience

CommInsure has made it much easier and simpler for customers and their advisers to apply for life insurance with the launch of a new digital service, in partnership with UnderwriteMe Australia.

The new digital service is part of CommInsure’s commitment to providing customers and advisers with the best user experience by removing complexity and offering an efficient, transparent and flexible process.

“CommInsure is the first to launch digital quote and application processes in Australia using UnderwriteMe’s leading global underwriting engine. It is the ideal platform for us to develop and deliver our innovative and adaptable experience for customers and advisers,” Olivia Sarah-Le Lacheur, CommInsure’s Head of Life Distribution said.

Ms Sarah-Le Lacheur said CommInsure engaged advisers during the process design, who stressed how asking relevant questions in plain language helped their clients understand what they were being asked and why.

“Asking the right people the right questions at the right time means advisers have more meaningful conversations with customers. Having the capability to remove irrelevant questions for each customer – like asking an accountant if they work underwater – and reducing the need for as much follow-up evidence improves advisers’ productivity,” she said.

“We have delivered an intuitive experience that is simple and easy for customers, and efficient for advisers.”

Rakesh Kaul, Business Development Director of UnderwriteMe Australia added: “We are delighted to be working with CommInsure to help transform the buying experience for their advisers and customers. Our technology makes it really easy to transform the buying experience, as well as providing valuable data allowing insurers to prioritise further developments.

“This is an exciting time for CommInsure and UnderwriteMe, as we work together to modernise the Australian insurance industry, just as UnderwriteMe has done in the UK,” Mr Kaul said.

CommInsure’s new online application service, integrated with UnderwriteMe’s technology, is now available to advisers and their clients.

“Together with last year’s launch of Income Care Platinum, improvements to medical definitions, and the introduction of tele-interviewing, these changes are focused on building a stronger tomorrow for you and your customers. We’re proud of our achievements to date but the real improvement in our adviser and client experience is just beginning,” Ms Sarah-Le Lacheur said.

About UnderwriteMe: UnderwriteMe is transforming markets by making Insurance easier to buy and sell for customers, advisers, and insurers. Our suite of technology includes our Underwriting Rules Engine, Business Analytics, User Interface and Claims Rules Engine gives insurers the speed, scale, and data needed to achieve market-leading results. This has resulted in UnderwriteMe having one of the highest satisfaction rating in the UK & Ireland market (NMG November 2017)

Important information about CommInsure: CommInsure Total Care Plan is issued by The Colonial Mutual Life Assurance Society ABN 12 004 021 809 AFSL 235035 trading as CommInsure, and Total Care Plan Super is issued by Colonial First State Investments Limited ABN 98 002 348 352, AFSL 232468 the trustee of the Colonial First State Superannuation Trust ABN 26 458 298 557, both are wholly owned but non-guaranteed subsidiaries of the Commonwealth Bank of Australia. This document may include general advice but does not take into account your individual objectives, financial situation or needs. You should read the PDS available from the product issuer carefully and assess whether the information is appropriate for you and consider talking to a financial adviser before making any decisions. The PDS is available at