Commonwealth Bank is providing its Emergency Assistance for customers and businesses in Perth’s North-East and surrounding areas affected by bushfires.

In addition, the Commonwealth Bank Group, including Bankwest, will donate $50,000 to the Lord Mayor’s Distress Relief Fund to help support local communities affected by the bushfires. To find out more or to donate visit

Retail Banking Services Group Executive Angus Sullivan, said: “Our thoughts are with everyone impacted and we thank the emergency services who are working tirelessly to protect the Perth community.”

We understand that each customer will have different needs and we encourage our affected customers to discuss their individual circumstances by phoning 1800 314 695. Business customers with a business loan or a line of credit can call 13 26 07 or their dedicated CommBank relationship manager.

Special arrangements are in place to provide support to our Commonwealth Bank and CommInsure customers should they need it, and our staff are ready to assist them with any financial concerns or enquiries.

As part of our Emergency Assistance, we can discuss a range of options, including:

  • Customised payment arrangements for your home loan, credit card or personal loan.
  • Waiving fees and charges.
  • Temporary overdrafts, additional loans or emergency credit limit increases (subject to credit approval).
  • Waiving fees and notice periods for early access to Term Deposits.
  • Other individual support options may also be available to you.
  • To access this support please phone us on 1800 314 695.
  • For CommInsure customers, we are able to assist with emergency accommodation if your home has been damaged.
  • We can also expedite claims to CommInsure for customers seeking help through their home and contents insurance.

Further information about our Emergency Assistance is available online at