The partnership with Karta strengthens CommBank’s Shopping offering following the Group’s investment in online shopping hub, Little Birdie, earlier this year. CBA’s Shopping offering also comprises its 50-50 joint venture with Klarna Australia and the bank’s cashback program, CommBank Rewards.
Kate Crous, CBA’s Executive General Manager, Everyday Banking, said: “Shopping is an area where consumers expect more sophisticated offerings and experiences.
“We want to reimagine the shopping experiences for Australians. Simplifying the purchase, delivery and use of gift cards and enabling more businesses to participate in this market will enable CBA customers to better support businesses they love.
“Through our new partnership with Karta, we will revolutionise gift cards as we know them by allowing consumers to purchase a gift card from any participating business, gift it electronically to anyone, anywhere. And their friend or loved one can redeem it from their digital wallet anytime.
“By bringing together our market-leading CommBank app, rich customer data and extensive business relationships, we can create more personalised shopping experiences for consumers and businesses. And we expect to continue to evolve our Shopping offering,” Ms Crous said.
David Anderson, Karta CEO said: “Gift cards are a core part of the shopping experience and it is estimated that the pre-paid card market in Australia will grow to $40 billion in the next five years. While gift cards have existed for nearly 30 years, they have not evolved to meet consumer needs and preferences as they have transitioned to online shopping and digital payments.
“Consumers and businesses are often left frustrated by restrictive expiry dates, burdensome costs to administer gift cards, wastage on cards, as well as the costly investment to integrate gifting into merchant systems. Technology has changed but gifting has not.