It has been one year since Commonwealth Bank of Australia (CBA) announced it is partnering with local telco provider More to offer discounted nbnTM and broadband services to the Bank’s customers.

Since launch, thousands of CBA customers have already taken advantage of discounted nbnTM via its partner More. The customers who have taken up the 30 per cent discount offer on a Standard nbnTM plan for 12 months using their CommBank credit or debit card are on track to saving over $230 per year off the retail price.

To mark the occasion, More’s Chief Operating Officer, Richard Branson, spoke to CBA’s Newsroom contributor on what the strategic partnership means for More, what it’s already delivering for the Bank’s 11 million retail customers – 7.5 million of whom are digitally active – and what’s next.

“A lot of people won’t have heard of More, but we’re actually one of Australia’s longest standing nbnTM providers. We came onto the market in 2013 and we specifically targeted small to medium sized businesses to help them with the transition from traditional telephony through to nbnTM technology.

“In 2021 we opened up our products to homes as well as personal customers. Then in July 2021, we did a partnership with CBA and this has meant that we’re able to lead the market on price, backed by a reliable product and service,” Branson said.

It has been a big year, particularly factoring in the external environment, and it has meant the partnership could not be more important for both companies.

Major events including the ongoing COVID-19 pandemic, global conflicts, a change in Australia’s Federal Government and cost of living pressures has meant finding customers new ways to save, and offering additional support beyond what a bank would traditionally offer, has helped many households.

“We are uniquely positioned to support CBA customers manage the cost of living pressures through our exclusive offers that allow for great savings on unavoidable and ongoing costs like internet.

“There’s an offer for all CBA customers which is 30 per cent off More nbnTM plans for the first 12 months when they sign up using their CBA credit or debit card as their bill payment method,” he said.

In addition to this, CBA through its partnership with More, is offering eligible conditionally pre-approved home loan customers with access to a free nbnTM plan for three years. The 36 month nbnTM plan could save eligible home owners over $2,700.

The partnership is also helping eligible business customers with 30 per cent off their business phone and nbnTM bill for twelve months. Business customers who sign up for a 24 month contract will also receive free phone hardware and an nbnTM modem, saving them an average of $2,300 per year.

“There are other offers in the pipeline that will be announced shortly, and which we’re incredibly excited to offer to CBA customers. Again, we are market leading on price, and that’s backed by fantastic service,” Branson continued.

When talking about integration with the CommBank app, Branson said it is underway.

“There’s a lot of work going on to integrate More with the CommBank app so in the future you’ll be able to monitor your usage, and see your bills,” he said.

Recent research from Commonwealth Bank revealed finding a cheaper Internet offer is the main reason Australians switch their telecommunications provider, but admit to doing little research when it comes to choosing which one to go with, meaning many could be paying more than needed on unavoidable and ongoing bills and commitments.

When asked why the hesitancy in switching telcos, Branson said, “for so many years people thought they needed to be with the big guys but with the rollout of nbnTM that’s really changed things and levelled the playing field for many providers.

 “So, if you could be spending less with a different provider and receiving a better quality of broadband, then it’s probably time to swap.

“There’s also a misconception of downtime but that’s just not the case. If your property has been connected to the nbnTM previously, you should be up and running within hours depending on your connection type.

“My advice to Aussies is don’t put off changing to a better suited and more affordable provider just because of the perceived effort it will take as that is an old misconception and in the current environment, every dollar counts.”

Looking forward, Branson is incredibly excited about the partnership means for CBA customers when to savings and value.

“What really excites us most is the price. It is pricing that cannot be seen anywhere else in the market when you apply these offers as a CBA customer,” he said. “It’s incredibly rare to see a bank pay some of your home utilities and with the cost of living going up, I don’t think there’s a better time to join.

“In 2022-23 we will be relaunching and launching special offers, and we’re looking forward to updating our CBA customers in the coming months,” Branson said.

For more information on the More offers in market and the terms and conditions, visit here and here.

About More
 More is a premium, future-focused provider of nbn™, phone and mobile services to homes and businesses across Australia. Proudly Australian-owned with a head office in South Melbourne, More’s carbon-neutral workforce includes some of the most experienced nbn™ and telecommunications specialists in the industry. More are also proudly part-owned by Commonwealth Bank, having recently announced a new strategic partnership that will unlock special benefits for CommBank customers and see the integration of More’s nbn™ services with the CommBank app over time, giving customers the ability to self-manage their internet and phone plans. The More team are passionate about providing Australians with the very best internet and mobile connections to make their home life and business run as smoothly as possible. For more information, visit the website.

About the research: The survey was conducted by the House of Brand Group, with fieldwork conducted between 16/04/2022-21/04/2022, amongst a sample of n=1,072 nationally representative respondents with quotas set on age, gender and location.

Disclaimer: Media releases are prepared without considering an individual readers objectives, financial situation or needs. Readers should consider the appropriateness to their circumstances. Visit Important Information to access Product Disclosure Statements or Terms and Conditions which are currently available electronically for products of the Commonwealth Bank Group, along with the relevant Financial Services Guide. Target Market Determinations are available here. Applications are subject to approval. Interest rates are correct at the time they are published and are subject to change. Fees, charges and eligibility criteria may apply.