CommBank has been named as one of the world’s top four banks for artificial intelligence maturity in the 2025 Evident AI Index, and the leading bank in Asia-Pacific.
The Index – which benchmarks 50 global banks across Talent, Innovation, Leadership and Transparency – also recognised CommBank for its leadership in Talent Development and Responsible AI Leadership – ranking it as #1 on these two measures, alongside a number of other banks.
CommBank’s rise in the rankings – from #5 in 2024 – reflects its sustained investment in responsible AI and its commitment to delivering real-world outcomes for customers and communities.
CommBank Group Chief Information Officer, Gavin Munroe said the ranking was a testament to the bank’s long-term strategy and focus on innovation.
“We’re proud to be recognised as a global leader among banks in AI. This reflects the incredible work of our teams across the bank who are applying AI to deliver responsible, more personalised and intuitive experiences for our customers,” Munroe said.
“Our partnerships, platforms and people are the foundation of our AI strategy, and we’re focused on scaling our AI capability responsibly.”
Alexandra Mousavizadeh, Co-CEO and Co-Founder, Evident said, "CommBank defends its top five position in the Evident AI Index by improving its performance in Talent and Transparency in the face of unprecedented competition.”
Over the past 12 months, CommBank has accelerated its AI leadership through a series of strategic initiatives including:
- Strategic partnerships: CommBank became the first Australian company to enter a strategic partnership with OpenAI and expanded its collaboration with Anthropic to explore safe and scalable generative AI solutions.
- Customer-facing innovation: It also announced a collaboration with cyber-intelligence firm Apate.ai to harness near real-time scam intelligence to help protect Australians from harm.
- People and capability: In March 2025, it established the CommBank Seattle Tech Hub where teams collaborate with global partners, in addition to rolling out AI Powered Engineering tools to help enhance developer productivity and capability across the bank.
These initiatives are underpinned by CommBank’s approach to responsible AI, which guides the ethical design, development and use of AI technologies.
As AI reshapes financial services, CommBank remains focused on using the technology to deliver better outcomes for customers, communities and the Australian economy.
