Commonwealth Bank welcomes the release of the ‘Accessibility Principles for Banking Services’ by the Australian Banking Association.

The newly released principles and industry-wide plan to improve accessibility of banking products and services for customers and communities will help advance the banking experiences of many Australians.

As one of the largest employers and customer-facing institutions in Australia, CBA is committed to providing fair and equal access to information, products and support for customers and employees. This includes continuing to look for the best possible solutions to ensure consistent experiences for our customers.

CBA will continue to work with industry and community organisations, and disability advocates to ensure products and services are accessible to our customers, including older Australians and people with disability.