Help & support
Cookies are text files that are downloaded to your computer or mobile device when you access a website. As you browse, cookies gather and store some information about the way you use that website.
Cookies allow the website to recognise your device each time you visit, providing you with a better experience because the site learns your preferences as you browse. Some types of cookies also perform essential functions to enhance how the site works.
Session cookies allow websites to track your movements from page to page and are used for a number of reasons, such as remembering items in a shopping cart. These cookies are usually erased when you close your web browser.
Persistent cookies are stored on your computer or mobile device between browser sessions for a pre-defined amount of time. These allow the site to remember user information or settings across the site, or in some cases across different websites. They also enable targeted advertising.
First party cookies are set by the website you’re browsing. Third party cookies come from other websites or servers, for functions such as advertising pop-ups or banners on the page you’re viewing.
Necessary cookies are either session or persistent cookies, and can be delivered by a first or third party. These cookies perform functions such as keeping your site visit secure and remembering you between pages, for example when you navigate from page to page in a NetBank session. Access to certain parts of commbank.com.au depends on these types of cookies.
Functional cookies can be either session or persistent cookies, and can be delivered by a first or third party. They remember information such as usernames or language settings and may allow the site to display important alerts. These cookies aren’t considered necessary, and can be blocked by the user, although this may impact how the site functions. In some instances, functional cookies are used by the CommBank website to provide customers applying from certain pages special offers.
These cookies can be either session or persistent cookies, and are delivered by a first or third party. They’re not essential for the function of the website, but may improve experience by providing content relevant to you and your interests.
CommBank uses a combination of the cookies listed depending on which parts of our sites you visit and what you’re trying to do. You can control how cookies are used on your computer or device by changing your browser settings.
Some of the cookies that the CommBank website uses are essential for protecting our customers’ financial and personal information.
From time to time our web pages contain special offers and we may use cookies to provide customers with these offers. This requires you to have cookies enabled to ensure these cookies are stored on your computer when applying.
We use cookies and pixels (including third party tracking and social media cookies and pixels) to identify your interactions with our webpages and provide you with advertisements you may be interested in as you visit other webpages or platforms. Those third party providers (e.g. Meta and Google) may be able to identify you.
We use Google Analytics to better understand the way in which our customers use our websites, helping us to improve your digital experience. Google Analytics uses cookies to collect information and report site usage statistics without personally identifying individuals. You can find out further information regarding Google Analytics here: https://support.google.com/analytics/answer/12159447?hl=en.
Cookies are supported by most web browsers, but you can set your browser to block cookies and you can delete them whenever you like.
If you decide to delete or block certain cookies, special offers contained on the web pages may not be provided. Your experience on commbank.com.au (and other CommBank websites) may also be limited, or you may find that some parts of the website won’t work, especially where cookies are used for security and fraud detection functions. Choosing to delete or block cookies may not stop all types of online tracking technologies, and will not remove all advertising from CommBank on the pages you visit.
As at the date of this policy, you can take the following steps to change your web browser preferences to block or delete cookies and stop online tracking. Browser settings may update from time to time – you should always consult your browser’s policies for the latest settings. To change your web browser preferences:
Google Chrome
Open your Chrome browser > go to Customise and Control Google Chrome > Settings > Privacy and Security. There, you can manage third party cookies, site settings, security and ad privacy settings.
For more instructions visit how to adjust cookie settings on mobile devices. Additional ad settings can be managed by logging into Google’s My Ad Center.
Safari
For Mac devices, go to Safari > Settings > Privacy.
For iPhone/iPad devices, go to Settings > Safari.
There, you can manage Intelligent Tracking Prevention, cookies and private browsing options.
For more information, visit how to adjust cookie settings on Apple devices.
Internet Explorer and Edge
Open the browser > Settings and more > Settings > Privacy, search and services. Then you can choose your settings.
For more information visit Microsoft Support.
Mozilla Firefox
Open Firefox > go to the menu (three horizontal lines) > Settings > Privacy & Security. There, you can manage third party cookies, enable Enhanced Tracking Prevention, and review other privacy related settings.
For more information visit Mozilla support.
Policy updated: 18 November 2025
