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Phone and email

General enquiries

Call us: 13 2221
24 hours a day

Calling from overseas
Call us: +61 2 9999 3283
24 hours a day

Please note call charges may apply.

Submit an enquiry via NetBank


To visit us in person, find your nearest branch.

Lost, Stolen or Damaged Cards

Lock, cancel or replace online

Call us: 13 2221
24 hours a day

Calling from overseas
Call us: +61 2 9999 3283
24 hours a day

Please note call charges may apply.

Overseas Emergency Replacement

CommBank Awards

Call us: 13 1661

From 8am - 8pm, Monday - Friday
(Sydney/Melbourne time)

If you have an Awards points or redemption enquiry.

Please note call charges may apply.

Email us

Accessibility contacts

For Telephone Typewriter call: 

13 3677 (TTY)

For Speak and Listen:

1300 555 727

Please note call charges may apply.

Visit the NRS internet Relay Chat website

Financial hardship

Call us: 1300 720 814

From 8am - 9pm, Monday - Friday and 9am - 2pm, Saturday
(Sydney/Melbourne time)

Please note call charges may apply.

Email us

Estate Settlement and Support

Call us: 1800 686 153

From 8.30am - 5pm, Monday - Friday
(Sydney/Melbourne time)

Visit the Estate Settlement & Support website

Colonial First State

Call us: 13 1336

From 8am - 7pm, Monday - Friday (Sydney/Melbourne time)

Please note call charges may apply.

Email us

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