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Phone and email

General enquiries

Call us: 13 2221
24 hours a day

Calling from overseas
Call us: +61 2 9999 3283
24 hours a day

Please note call charges may apply.

Submit an enquiry via NetBank

Lost, Stolen or Damaged Cards

Lock, cancel or replace online

Call us: 13 2221
24 hours a day

Calling from overseas
Call us: +61 2 9999 3283
24 hours a day

Please note call charges may apply.

Overseas Emergency Replacement

CommBank Awards

Call us: 13 1661

From 8am - 8pm, Monday - Friday
(Sydney/Melbourne time)

If you have an Awards points or redemption enquiry.

Please note call charges may apply.

Email us

Accessibility contacts

For Telephone Typewriter call: 

13 3637 (TTY)

For Speak and Listen:

1300 555 727

Please note call charges may apply.

Visit the NRS internet Relay Chat website

Financial hardship

Call us: 1300 720 814

From 8am - 9pm, Monday - Friday and 9am - 2pm, Saturday
(Sydney/Melbourne time)

Please note call charges may apply.

Email us

Deceased estates

Call us: 1800 686 153

From 8am - 8pm, Monday - Friday
(Sydney/Melbourne time)

Colonial First State

Call us: 13 1336

From 8am - 7pm, Monday - Friday (Sydney/Melbourne time)

Please note call charges may apply.

Email us

MyWealth

Web Chat:  To start a chat click on ‘Start chat session’ on the MyWealth homepage.

Call us: 1300 897 622

From 8am – 7pm, Monday – Friday
(Sydney/Melbourne time)

Please note call charges may apply.

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