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Commonwealth Bank exists to serve a diverse community. With one in five Australians identifying as having a disability, we’re committed to providing the best possible experience for all customers, and to keeping accessibility front of mind for all our current and future services, products and support.
We’re focused on improving access to banking for everyone.
Our Accessibility and Inclusion Plan outlines the approach we’re taking to improve access and inclusion for our customers, our people, our technology and our community. In 2020 we will release a new Accessibility and Inclusion Plan outlining our strategy for the next four years.
View our 2017 -2020 Accessibility and Inclusion Plan (PDF)
To receive a copy of the Plan as a Microsoft Word file, please contact customeradvocate@cba.com.au
Our ENABLE employee network aims to increase awareness, inclusion and employment opportunities for people with disabilities and engage others to act as champions of change. In particular, ENABLE is focused on:
Among ENABLE’s achievements has been to raise the $35,000 needed to raise and train a single guide dog.
In 2018, CommBank welcomed the release of the "Accessibility Principles for Banking Services" by the Australian Banking Association. The principles were developed in consultation with disability advocates and the banking industry, and are designed to improve accessibility of banking products and services for customers and communities, including:
Read the Accessibility Principles for Banking Services (PDF)
Read the Accessibility Principles for Banking Services (DOC)
We’re committed to improving access to technology for our customers and our employees with disability. New products and services are being designed and produced using global accessibility standards and best practice design.
Here are some examples of how we’re improving access:
Here are some of the steps we're taking to improve access for our customers with disability, their carers and supporters:
We’ll continue to work with community-based disability organisations to ensure we have access to the expertise and advice that will help us improve access and inclusion for people with disability. Our past achievements include: