To make a meaningful impact in our customers’ lives, we’re taking a broader perspective on accessibility.
As part of our commitment to inclusion and diversity, we have set a goal to be Australia’s most accessible bank. That is why we’re focused on creating accessible products and services for all our customers – from older people and people with disability, to those in remote areas and from multicultural communities.
Developed with the support of Australian Network on Disability and other experts, the Accessibility & Inclusion Plan 2021–2023 is our public commitment to making our services, products, facilities, technology and workplaces more inclusive and accessible for all of our customers and staff.
View our Accessibility and Inclusion Plan 2021–2023 (PDF)
You can also access the Plan in Easy English – a style of writing that has been developed to provide understandable and concise information for people with low English literacy.
View our Accessibility and Inclusion Plan 2021–2023 in Easy English (PDF)
To request the Accessibility and Inclusion Plan in Microsoft Word format, email customeradvocate@cba.com.au.
We’ve worked with accessible information specialists to translate a number of our fact sheets and key information into Easy English.
We know that our customers have a diverse range of communication needs and by providing Easy English documents, we’re providing a different way to communicate important information. Easy English is a style of writing that’s been developed to provide understandable and concise information for anyone who has difficulty reading English. This includes people with low literacy levels, a learning disability or those whose main language is not English.
The goal is to make sure that as many people as possible can understand the support and services we provide.
We’re committed to making it easy for our customers to access our information, products and services.
Here are some of the steps we will be taking to improve access for all our customers:
We continue to build an inclusive culture through our focus on equity, access and support for all of our people.
Here’s some of the ways we’ll be improving access and inclusion for our people:
We’re committed to working with and contributing to the community on accessibility and inclusion strategies.
Here’s what we’ll be doing to continue to advocate for our communities:
In 2018, CommBank welcomed the release of the "Accessibility Principles for Banking Services" by the Australian Banking Association. The principles were developed in consultation with disability advocates and the banking industry, and are designed to improve accessibility of banking products and services for customers and communities, including:
Read the Accessibility Principles for Banking Services (PDF)
Read the Accessibility Principles for Banking Services (DOC)
At Commonwealth Bank, our employee-led diversity networks promote inclusion and inform solutions for our people and customers.
ENABLE plays an important part in raising awareness of people with disability through lived experiences to inform our strategies, policy and processes to enable accessible solutions for our customers and people.
In particular, ENABLE is focused on:
ENABLE’s achievements include: