Accessibility

Branches

Many of our branches have best practice accessible features, such as:

• Ramp access
• Wheelchair turning circles
• A concierge to meet customers at the entrance, and direct you around to ensure you can complete your banking safely.

We’ve also worked with accessibility experts and customers to improve access to our branches. Some of the changes that we now include during our branch refurbishments are:

• Simplified signage so more of our customers can understand it
• Switching to matte surfaces (it can be difficult to read signs on shiny surfaces)
• Adding braille signage on our ATMs and outside our branches with our opening hours
• Incorporating hearing loops at both telling and customer service points
• Adding height-adjustable desks
• Ensuring there is room for wheelchair turning circles throughout all customer and staff areas.

ATMs and payments

• All our ATMs have touchscreen technology and are audio-enabled – plug in your earphones to get started.
• You can make secure, cashless payments using your compatible phone or wearable.
• Our Albert EFTPOS tablet provides a way for people who are blind or have low vision to complete PIN entry within the Albert payment app.
• We are also ensuring that all our new to market touchscreen Point of Sale (POS) devices will be optimised for accessibility.

Enable Network

ENABLE is an employee network that raises awareness of people with disability through lived experiences. They inform our strategies, policy and processes to enable accessible solutions for our customers and people.

ENABLE focuses on:

• Inclusion opportunities: Increasing awareness and fostering an inclusive workplace where employees with disability are treated equally and feel safe to be themselves
• Employment opportunities: Looking at ways to increase employment and development opportunities for people with disability
• Engagement: Creating opportunities to engage employees with disability, advocates and champions of change.

Recruitment process

Thinking of joining us? As part of the application process, you’ll have an opportunity to share any accessibility requirements and will have access to reasonable adjustments.

We also support RecruitAbility, a scheme for candidates who:

• have a disability, and
• meet the minimum requirements of the role they apply for.

It ensures that these candidates are provided the opportunity to progress to the next stage of the assessment and selection process for that role.

Health and wellbeing

We offer a number of health and lifestyle opportunities, to provide our employees with the support and assistance they require. These include:

• Flexible working arrangements
• Gender-neutral parental leave
• Counselling services
• Domestic and family violence workplace support
• A health and wellbeing program.