Ceba (see-bah) is our sophisticated chatbot trained to give you in-the-moment, digital support. Not to be confused with our live chat, where you have an online conversation with one of our team.
You can find Ceba in the Ask Ceba chat tab in NetBank or by tapping the icon at the top right corner on the CommBank app home screen. Say “Hi” to Ceba in any time, Ceba never sleeps.
1 The Forrester Banking Wave™: Australian Mobile Apps, Q2 2018. Commonwealth Bank of Australia received the highest Industry Wave™ overall score among Mobile Apps in Australia in Forrester's proprietary Industry Wave™ evaluation. Forrester Research does not endorse any company included in any Industry Wave™ report and does not advise any person or organisation to select the products or services of any particular company based on the ratings included in such reports.
Samsung Pay and Google Pay are free to download however your mobile network provider may charge you for accessing data on your phone.
2 With our 100% security guarantee we'll cover any loss due to unauthorised transactions on your accounts, as long as you protect your cards, devices, client numbers, PINs, passwords and any other access methods, and immediately notify us of their loss, theft or misues or any suspicious activity on your account.
3Google Pay is currently available for Android running 5.0 (Lollipop) or higher with a Near Field Communication (NFC) antenna and Host Card Emulation (HCE) support. Full terms and conditions available on the Google Pay app.
Samsung Pay is available on Samsung Galaxy S6 and above, Note5, Note8, A5, A7, J5 Pro and J7 Pro phones and Samsung Gear S2 and above and Sport wearables. Full terms and conditions available on the Samsung Pay app.
A Visa or Mastercard debit card attached to an Australian bank account is required to use the Beem It app. Beem It is a facility provided by Commonwealth Bank of Australia ABN 48 123 123 124 AFSL 234945 and made available through its authorised representative, Digital Wallet Pty Ltd ABN 93 624 272 475.
Before downloading the app please consider the Product Disclosure Statement and Terms and Conditions, available at www.beemit.com.au. As this advice has been prepared without considering your objectives, financial situation or needs, you should, before acting on it, consider the facility's appropriateness to your circumstances.
Full terms and conditions available on the CommBank app. The CommBank app is free to download however your mobile network provider charges you for accessing data on your phone. The CommBank app is available on Android operating systems 4.4+ and iOS operating system 9.0+. Terms and conditions are available on the app. NetBank access with NetCode SMS is required.