Help & support
^ The Forrester Digital Experience ReviewTM: Australian Mobile Banking Apps, Q3 2021. Forrester Research does not endorse any company included in any Digital Experience ReviewTM report.
1 Requires a GoalSaver or NetBank Saver in your name only.
2 You can claim cashback rewards when you tap or select credit using eligible CommBank credit or debit Mastercards, Business credit cards and StepPay digital cards. CommBank Travel Money, Corporate Credit, Business Debit and pre-paid Mastercards are not eligible.
3 Our 100% security guarantee protects you from unauthorised transactions on personal and business accounts when you protect how you access your accounts and tell us if something is wrong. More about our security guarantee
To protect your private information when using NetCode SMS, you can only tell us that you’ve changed your mobile phone number at your nearest branch. Here's more on our security capabilities and simple steps you can take to protect yourself every day, wherever you are online.
The CommBank app is free to download however your mobile network provider charges you for accessing data on your phone. The CommBank app is available on Android operating systems 6.0+ and iOS operating system 12.0+.
Terms and conditions are available on the app. NetBank access with NetCode SMS is required.
Tap & Pay is available for compatible NFC enabled phones running Android 4.4 operating system or above and using genuine manufacturer battery - eligible transaction accounts and credit cards only. Tap & Pay allows you to use your compatible iPhone or Android mobile phone to make Mastercard® contactless purchases up to $100 or another limit as set by the merchant. NetBank and CommBank app access required. Tap & Pay is available for compatible NFC enabled phones running Android 4.4 or above - eligible transaction accounts and credit cards only.
BPAY is a registered trademark of BPAY Pty Limited ABN 69 079 137 518. Apple, the Apple logo & iPhone are trademarks of Apple Inc, registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Google Play and Android are trademarks of Google Inc. Windows is a registered trademark of Microsoft Corporation in the United States and other countries. Commonwealth Bank of Australia ABN 48 123 123 124.