Help & support
CommBank Companion marks the next evolution in reimagining banking: bringing intelligent AI-powered technology into the CommBank app. CommBank Companion provides you with information to help you manage your everyday finances and businesses with greater clarity and confidence.
Combining CommBank’s secure banking environment, conversational technology, and trusted information, CommBank Companion aims to help customers have a clearer understanding of their personal or business finances, so they can be more informed and confident when considering what to do next.
This video is for illustration purposes and depicts current and future state CommBank Companion scenarios and capabilities.
You’ll be able to step into the next evolution of financial confidence and take a more active role in how you manage everyday finances and grow your money.
CommBank Companion helps you to find out more about your money, and move forward with confidence, from everyday spending through to bigger moments like saving for a holiday or buying a home.
See how you’re tracking, understand where your money is going, and spot opportunities to save. You can also set and update budgets and keep track of upcoming bills and subscriptions.
Things you could ask:
Ask questions about CommBank products you have or explore new ones. CommBank Companion can help you understand features, rates and fees, and compare options.
Things you could ask:
Thinking about buying a home? CommBank Companion can help you explore your borrowing power, property estimates, and government grants or schemes.
Things you could ask:
Running a business often means making hundreds of decisions every day, from supporting staff and serving customers, to managing stock, orders, payments, and staying on top of cash flow. Yet understanding how the business is really performing financially isn’t always simple.
For business customers, CommBank Companion in the Business Profile of the CommBank App delivers clarity 24/7 on the business’ financial position with AI powered information, so businesses can keep moving forward with confidence.
CommBank Companion gives you a clear, real-time view of your cash flow today and where it’s heading so you can plan ahead confidently.
You can see what’s coming in, what’s going out, and spot changes early.
In your business profile within the CommBank app you could ask:
Ask questions about CommBank products you have or explore new ones. CommBank Companion can help you find out more about features, rates and fees, and compare options.
You could ask:
We’re testing with a select group of customers so we can improve CommBank Companion and make the experience even better. The features included in testing are just the beginning - we'll continue to add more over time.
This will play an important role in shaping what comes next, including new ways CommBank Companion can help make banking easier and seamless.
Keeping your information safe is a priority. CommBank Companion is guided by CommBank’s AI guardrails, designed to provide helpful, factual information.
CommBank Companion is built in line with CommBank’s security standards.
For more information on how to protect yourself from scams and fraud, visit the CommBank Safe hub.
CommBank Companion is an AI-powered experience in the CommBank app that lets you ask questions in everyday language, helping you and/or your business understand your money and make informed decisions with confidence.
CommBank Companion can help you to:
CommBank Companion can help your business to:
CommBank Companion is currently in testing, and available to selected customers. We’re gradually expanding access as we test and learn, to ensure the experience is useful before a broader rollout.
CommBank Companion is designed to help provide you information on your banking, so it works best with topics like your transactions, managing your money, business cashflow or questions about your CommBank products.
We’re continuing to build and improve CommBank Companion, with more features and capabilities to come over time.
No. CommBank Companion is designed to provide helpful, factual information to support your banking. It doesn’t provide financial advice or tell you what decisions to make.
Yes. CommBank Companion is designed and built in line with CommBank’s security, privacy standards and CommBank’s AI guardrails. For more details you can read through CommBank’s group privacy statement and CommBank’s responsible AI report (PDF).
CommBank Companion aims to provide helpful and relevant responses. AI generated responses may not always be accurate or complete, so check important details and the links provided in the response before making decisions.
Feedback is an important part of the testing phase and helps us improve the experience. You can provide feedback on individual responses from CommBank Companion by selecting the thumbs up or thumbs down icon beneath CommBank Companion’s response. You can also share general feedback about your experiences with CommBank Companion by using the survey option on the conversation history screen.
A CommBank Companion survey is for feedback about your experience using CommBank Companion only. Because we do not live monitor or respond to individual surveys, the survey is not a channel for you to lodge a complaint or queries. Instead, if you have any questions, wish to lodge a complaint, report any information or otherwise need assistance, you can do so online, call us on 1800 805 605 from Australia or +61 2 9687 0756 from overseas Monday to Friday 8AM-6PM (Syd/Melb time), or write to us: CBA Group Customer Relations, Reply Paid 41, Sydney NSW 2001.
They’re designed for different purposes. Ceba can help with everyday banking support and servicing, like getting help with your accounts or resolving issues. CommBank Companion is focused on providing information on broader money management — helping you understand and manage your money, on topics like spending insights, cash flow trends, savings tips, and support through the home buying journey. Learn more about Ceba messaging support.
Yes. If you have access, you can choose not to use CommBank Companion at any time. CommBank Companion will remain available to you if you are no longer using it.
Yes. You can still contact CommBank through our existing support channels to speak with a person.
Your interactions with Companion, including chats and survey responses, are not live monitored and may never be reviewed. If you have something to tell CommBank, you need to contact us a different way - via phone, in a branch, through Netbank or elsewhere on the CommBank App:
CommBank Companion is currently in testing. Features and availability may change. Responses are generated using artificial intelligence and may not always be complete or accurate. Always verify important information before making financial decisions, You should always check the links provided in the response as the source link may include additional information such as comparison rate warnings, disclaimers, target market determinations, issuer information, any Product Disclosure Statement, any Key Facts Sheet, terms and conditions and may include more detailed product and fee information.
Calculations for credit products are estimates, based on loan type shown, and are not loan approval.
CommBank Companion calculations related to your borrowing power and upfront costs may reflect in your ‘Buy a home’ section of the CommBank App. The CommBank Companion may make updates to your Money Management features (e.g. Category Budgets, Savings Goals and Budget Cycles), which will reflect in your CommBank App experience. You can amend this information by going to the Money Management features in the CommBank App.
Your interactions with Companion, including chats and survey responses, are not live monitored and may never be reviewed. If you have something to tell CommBank, you need to contact us a different way - via phone, in a branch, through Netbank or elsewhere on the CommBank App:
A survey cannot be used to lodge complaints, queries or notices, and Companion isn’t designed to update communication preferences or to receive, process or action feedback, complaints or notices (including notices about financial hardship, scams, disputed transactions, the misuse, loss or theft of a device, or a passcode breach).
