Our commitment to help protect you 

24/7 real-time monitoring

We have dedicated teams working around the clock looking for suspicious transactions and activity across your accounts. We'll get in touch with you if we detect anything, so please ensure your contact details are up-to-date

Latest AI technology

With the latest machine learning, our new “protect, detect, and resolve” approach is designed to identify irregularities and scammers and shut down activity not authorised by the customer.

Two-way push notifications

Our app notifications offer security alerts about transactions that appear suspicious. Download the CommBank app to enable this security feature.  

100% security guarantee

Our 100% security guarantee protects you from unauthorised transactions on personal and business accounts when you take the necessary steps to stay safe online.

What you can do to protect yourself

Mobile phone with CommBank app

Keep your account secure

Find out what you can do to keep your account and cards secure, from setting up alerts when your card is charged, to locking or cancelling your card in seconds.  

Man using laptop

Create a strong password

Setting a strong, unique password and changing it regularly is key to keeping your accounts safe. Follow our password and PIN tips. 

Two women looking at a mobile phone

Set up PayID

PayID allows you to see details about who you are paying, before you pay them, helping protect you from scams.

An example of a text message scam

Stay up to date

Unsure whether a message is legitimate? Check out our latest scam alerts before clicking anything. 

Staying safe from scams and fraud 

Knowing what to look for can help keep you safe. 

Has someone tricked you?

Scammers gain your confidence in order to steal your money or information. Find out about the types of scams and how to spot a scam.

Protect yourself from scams

Noticed unusual activity on your acount?

Account fraud usually happens when somebody accesses your funds without your knowledge or authority. Learn more about the types of fraud and how to protect yourself.

Protect yourself from fraud

How to protect your business from scams

Are they really who they say are?

Be wary of scammers who call pretending to be from a well-known company, claiming they need access to your computer. Find out how to spot and prevent a remote access scam.

Latest scam & cyber security articles

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How to spot a tax scam

Scammers are deceiving Australians by claiming to be from the ATO. Follow our tips to keep your details safe.

Lady using a phone

Keeping your passwords secure 

Sharing your password with a third party app or device might put your money and personal data at risk. 

Things you should know

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