Help & support
Keeping your accounts safe is our priority. That’s why we have a range of security features and services to help keep you secure 24/7, including fraud prevention technology and secure banking.
We have dedicated teams working around the clock looking for suspicious transactions and activity across your accounts. We'll get in touch with you if we detect anything, so please ensure your contact details are up-to-date.
With the latest machine learning, our new “protect, detect, and resolve” approach is designed to identify irregularities and scammers and shut down activity not authorised by the customer.
Our app notifications offer security alerts about transactions that appear suspicious. Download the CommBank app to enable this security feature.
Our 100% security guarantee protects you from unauthorised transactions on personal and business accounts when you take the necessary steps to stay safe online.
Keep your account secure
Find out what you can do to keep your account and cards secure, from setting up alerts when your card is charged, to locking or cancelling your card in seconds.
Create a strong password
Setting a strong, unique password and changing it regularly is key to keeping your accounts safe. Follow our password and PIN tips.
Set up PayID
PayID allows you to see details about who you are paying, before you pay them, helping protect you from scams.
Stay up to date
Unsure whether a message is legitimate? Check out our latest scam alerts before clicking anything.
Knowing what to look for can help keep you safe.
Scammers gain your confidence in order to steal your money or information. Find out about the types of scams and how to spot a scam.
Account fraud usually happens when somebody accesses your funds without your knowledge or authority. Learn more about the types of fraud and how to protect yourself.
Be wary of scammers who call pretending to be from a well-known company, claiming they need access to your computer. Find out how to spot and prevent a remote access scam.
How to spot a tax scam
Scammers are deceiving Australians by claiming to be from the ATO. Follow our tips to keep your details safe.
Keeping your passwords secure
Sharing your password with a third party app or device might put your money and personal data at risk.
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