Tap ‘Message Now’ to message us and chat to our virtual assistant, Ceba
Ceba can respond to your questions, show you how to do simple banking tasks, or connect you to a specialist
Make sure you enable push notifications for the CommBank app. If you need to be connected to a specialist, you’ll receive an app notification when they’re available and when they reply, so you can message back at a time that suits you.
Your safety and security
Your messages with us are secure and encrypted to protect your information.
When you message us in the CommBank app, you know you’re speaking to a CommBank specialist
We’ll never ask you for your full account numbers, full debit or credit card numbers, card PINs, NetCode, or NetBank password (you should never share these with anyone). We may ask you for some other information to identify you when you chat with us.
Lost your card? Ceba can help you lock it while you look for it or if you're waiting to speak to us
If you think you’ve been scammed or your card has been stolen, Ceba can cancel and reissue your card, or connect you to a specialist to help 24/7.