Help & support
Confirmation of Payee provides an added check for first-time payments made in NetBank or the CommBank app.
Confirmation of Payee gives you more confidence that your money is going to the right place, helping you avoid scams.
For CommBank customers, Confirmation of Payee and NameCheck work together to give you more information about the person or business you are sending money to, and helps you confirm who you’re paying.
Before you make a first-time payment, Confirmation of Payee and NameCheck confirms if the account is open and compares the account name, BSB and account number you’ve entered against the information registered at the receiving bank.
Confirmation of Payee will then show your intended recipient name and together with NameCheck it will show you one of five possible match results. This gives you a chance to make an informed decision about what action you take.
The entered recipient account name is a match of the payee's account name.
The entered recipient account name closely matches but is not an exact match of the payee's account name.
The entered recipient account name doesn't match the payee's account name.
This appears if there are issues with the Confirmation of Payee service or there is an error with another bank.
The entered recipient account is no longer open.
Confirmation of Payee will be available to CommBank customers in 2025.
Once launched, it will be automatically available when you make a first-time payment using the CommBank app or NetBank.
No, Confirmation of Payee will only stop a payment where the recipient’s account is closed. However, we encourage you to carefully review the Confirmation of Payee result before proceeding, especially if the name doesn’t match. It’s an important step to help protect against mistaken payments or fraudulent payments.
No – your name will only be shown to the payer if the details they enter are a match or close match. If the information entered is incorrect, your name will not be displayed. This helps protect your privacy and prevents misuse of your personal details.
For non-individual accounts, Confirmation of Payee will display the name on the recipient’s account, even if it doesn’t match the name you’ve entered.
If you have any further questions, please contact us.
If Confirmation of Payee is not working as expected or you’re having issues, contact us.
CommBank customers will benefit from Confirmation of Payee and NameCheck, which work together to give you more information about the person or business you are sending money to.
Ceba can help you lock your card or securely connect you to a specialist in the CommBank app.
Fast-track your call, see expected wait times and connect with a specialist in the CommBank app.
Send us a copy or screenshot if you receive a hoax email or SMS.
