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Keep in mind

  • Call charges may apply
  • You can get answers quickly on CommBank Support or by chatting to Ceba in NetBank
  • Our wait times vary depending on when you call. Instead of waiting on hold, we may offer to call you back.

Call 13 2221

6am - 10pm

Overseas? Call +61 2 9999 3283 

Call any time for:

  • Lost or stolen cards
  • International callers
  • Transaction disputes
  • Password resets
  • Travel Money Card enquiries
  • Platinum and diamond card enquiries

Accessibility services

TTY or voice

Call 133 677 then ask for 13 2221

Speak & listen

Call 1300 555 727 then ask for 13 2221

SMS relay

Text 0423 677 767

For more info, visit the National Relay Service

Personal banking

Lost, stolen or damaged cards

Lost and stolen cards: Call 13 2221 any time

Damaged cards: Call 6am-10pm

Overseas? Call +61 2 9999 3283

You can also lock, cancel or replace your card online or order an overseas emergency replacement

CommBank Awards

Call 13 1661 or email CommBank Awards

8am - 8pm, Mon - Fri
(Sydney/Melbourne time)

You can also find out more about The Awards Program online

 

Financial hardship

Call 1300 720 814 or email Financial hardship

8am - 9pm, Mon - Fri
9am - 2pm, Sat
(Sydney/Melbourne time)

Estate Settlement and Support

Call 1800 686 153

8.30am - 5pm, Mon - Fri
(Sydney/Melbourne time)

You can also visit the Estate Settlement & Support website

Colonial First State

Call 13 1336 or email Colonial First State

8am - 7pm, Mon - Fri
(Sydney/Melbourne time)

Business banking

General enquiries

Call 13 1998 or request a call back

Email us:
Complete this form for new customers
Complete this form for existing customers

You can also locate your local Business Banker

Merchant services

Existing merchant customers
Call 1800 230 177 any time

Merchant application enquiries
Call 1800 730 554

8am - 6pm
(Sydney/Melbourne time)

 

Agribusiness

Call 1300 772 968 any time

You can also find your local Agribusiness Manager

International business

Call 1300 654 133

8:30am - 5:30pm, Mon - Fri
(Sydney/Melbourne time)

Car & equipment finance

Call 1800 277 387 or request a call back

8am - 8pm, Mon - Fri
(Sydney/Melbourne time)

You can also locate your local Business Banker

Business credit cards

Business Awards credit cards
Call 13 2221

All other Business credit cards
Call 13 1576 any time

Online banking

Call 13 2339 any time or email Business online banking

Overseas? Call +61 13 2339

CommBiz Markets

Call 1300 222 339 or email CommBiz Markets

8am - 6pm, Mon - Fri
(Sydney/Melbourne time)

Insurance

Home & Car Insurance

Make a claim online or call 13 2423

Overseas? Call +61 2 9633 9391 

8am - 8pm, Mon - Fri
8am - 5pm, Sat
8am - 5pm Sun (claims only)
(Sydney/Melbourne time)
24 hours a day for emergency claims

Credit Card Insurance

Call 13 3982

Overseas? Call +61 2 9115 0004

8am - 8pm, Mon - Fri
(Sydney/Melbourne time)

Loan Protection Insurance

Call 13 3982

Overseas? Call +61 2 9115 0004

8am - 8pm, Mon - Fri
(Sydney/Melbourne time)

Life Insurance

Call 13 1056

Overseas? Call +61 2 9115 0004

8am - 8pm, Mon - Fri
(Sydney/Melbourne time)

Simple Life

Call 13 3982

Overseas? Call +61 2 9115 0004

8am - 8pm, Mon - Fri
(Sydney/Melbourne time)

 

Investment Growth Bond

Call 1800 624 100

8:30am - 6pm, Mon - Fri
(Sydney/Melbourne time)

Annuities

Call 1800 624 100

8.30am - 6pm, Mon - Fri
(Sydney/Melbourne time)

Mortgage Protection

Call 1800 617 980

CommSec

General enquiries

Call 13 1519

Overseas? Call +61 2 9115 1417

8am - 7pm, Mon - Fri
(Sydney/Melbourne time)

International Securities

Call 1300 361 170

Overseas? Call +61 2 9115 1531

24 hours US trading days

Options

Call 1800 245 698

Overseas? Call +61 2 9115 2990

8am - 5:30pm, Mon - Fri
(Sydney/Melbourne time)

Margin Lending

Call 13 1709

Overseas? Call +61 2 9115 1402

8am - 6pm, Mon - Fri
(Sydney/Melbourne time)

CFDs

Call 1300 307 853

Overseas? Call +61 2 9115 1400

8am Monday - 6am Saturday
(Sydney/Melbourne time)

Direct Funds

Call 13 1520

8am - 5pm, Mon - Fri
(Sydney/Melbourne time)