What’s this guide for?

Learn about information messages displayed to the user in the Confirm Payment page for non-bulk payments to a first-time payee using Direct Credit, Priority Payment and Fast Payment. The user can then take steps to check the payment details before cancelling or confirming the payment. 

Why NameCheck?

NameCheck is a security tool which reviews the bank account details you enter for a non-bulk payment for first time payee using Direct Credit, Priority Payment and Fast Payment via CommBiz.

Note: NameCheck doesn't review the bank account details for bulk payments.


  • What is NameCheck?

    NameCheck is a security tool which reviews the bank account details you enter for a non-bulk payment to a first-time payee using Direct Credit, Priority Payment and Fast Payment via CommBiz. Based on our available data and past payment transactions, NameCheck will indicate whether the details entered look right. For example, if we have never previously seen the account name you entered for that BSB and account number, we’ll let you know. You can then take steps to check the payment details before cancelling or confirming the payment.


    • NameCheck will give users making first time payments a view of the likelihood that the name and account details match.
    • It also prompts them on steps they can take to help ensure they are sending money to the correct account.
    • It can be used as a guide, given we won’t always have enough information to be certain
    • NameCheck will provide a view only on domestic payments (i.e. payments to CommBank, Bankwest and other Australian bank accounts).

Where would the NameCheck appear?

NameCheck prompts will appear in the CommBiz Direct Credit Payment, Priority Payment and Fast Payment confirmation screen.


1.  Direct Credit payment

New payee search


2. Priority Payment

New payee search


3. Fast Payment

New payee search

How does NameCheck work?

NameCheck applies advanced algorithms to review the account details entered against those used by other CommBank and Bankwest customers in past payments. It then provides one of the five below prompts to indicate the likelihood that the name and account details match.

1.      Account Match


2.      Account No Match


3.      Weak Match


4.      Not Enough Information


5.      No Account

How can I protect my business?

Remember 3 simple steps: Stop. Check. Reject.

  1. Stop
    Does a call, email or text seem off? The best thing to do is stop. Take a breath. Real organisations won’t put you under pressure to act instantly.

  2. Check
    Ask someone you trust or contact the organisation the message claims to be from.

  3. Reject
    If you’re unsure, hang up on the caller, delete the email, block the phone number, change your passwords.

Important information

  • This guide is published solely for information purposes. As this guide has been prepared without considering your objectives, financial situation or needs, you should consider its appropriateness to your circumstances and if necessary seek the appropriate financial advice before acting on information in this guide. Call 13 1998 or view the CommBiz Terms and Conditions.