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Our commitment to you 

Customisable controls

Customise different levels of staff access and permissions to support your internal approvals and security policies.

Secure connection

Tokens provide two-factor authentication by generating a one-time password, in addition to your standard log on ID and password.

Scammers are targeting CommBiz users

Concerned you might have been scammed? Call 13 1998, and select option 4.

Scams that target businesses

Learn the main types of scams that can target your business, including business email compromise and phone impersonations.

Scams that target businesses

  • Never share your password with anyone
  • Never click on a link provided by a caller, or in an email or SMS
  • Use an eToken to help secure your connection to CommBiz
  • Set up Electronic Account Authorisers to approve payments, requiring multiple approvers

Stop. Check. Reject.

  1. Stop - Does a call, email or text seem off? The best thing to do is stop. Take a breath. Real organisations won’t put you under pressure to act instantly.
  2. Check - Ask someone you trust or contact the organisation the message claims to be from.
  3. Reject - If you’re unsure, hang up on the caller, delete the email, block the phone number. Change your password if you think someone else may have it, and make sure you pick something long and unique.

Securing your CommBiz connection

eToken

An eToken is our recommended method of two-factor authentication. It's ready for immediate use once activated in the CommBiz Mobile app – no need to carry a physical device or consider battery life as with physical tokens.

eToken code displayed within mobile screen

Our security features

Reduce false-billing scams & mistaken payments

NameCheck will prompt you if the account details on a first-time payment don’t look right. This can help protect you from business email compromise scams and mistaken payments.

Man and woman talking standing at a laptop

Verify a caller claiming to be from CommBank

CallerCheck allows you to verify whether a caller claiming to be from CommBank is legitimate, by triggering a security message in your CommBank app.

Need help using CommBiz?

CommBiz support

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Things you should know

  • As this advice has been prepared without considering your objectives, financial situation or needs, you should, before acting on this advice, consider its appropriateness to your circumstances. Terms and conditions issued by Commonwealth Bank of Australia for CommBiz. View our Financial Services Guide. If you have a complaint, the Bank's dispute resolution process can be accessed on 13 2221.