Help & support
The CommBiz Security Guarantee provides essential protection for your business so you can bank with confidence.
We’re removing all fees for CommBiz Security Tokens and NetLock USB devices from 1 April 2018. Now you can enjoy free access to secure online business banking.2
We guarantee losses from unauthorised, externally manipulated transactions if you use NetLock and follow the simple steps outlined in the security guarantee section of the CommBiz Terms and Conditions which include:
For more information about eligibility, read the CommBiz Terms and Conditions. To order a Security Token or NetLock USB device log on to CommBiz or call 13 2339
Read about secure web browsing, passwords, networks and more.
1 To take advantage of the NetLock security, CommBiz token holders must be identified. Identified CommBiz token holders are users that have had their identity verified by the Bank. New and existing users can be identified by going to the Admin tab in CommBiz, selecting the specific user and then selecting the ‘identification’ tab.
2 NetLock devices are currently being provided free of charge for all CommBiz uers, however we reserve the right to charge this fee if you order the NetLock device but do not use the NetLock device.
Your NetLock USB device should not be used as a data storage device as this will destroy its operation.
The target market for these products will be found within the product’s Target Market Determination, available here.
As this advice has been prepared without considering your objectives, financial situation or needs, you should, before acting on this advice, consider its appropriateness to your circumstances. Terms and conditions issued by Commonwealth Bank of Australia for CommBiz. View our Financial Services Guide. If you have a complaint, the Bank's dispute resolution process can be accessed on 13 2221.