Help & support
Customise different levels of staff access and permissions to support your internal approvals and security policies.
We proactively monitor payments to identify suspicious transactions. In the event of fraud, we're here to help with readily available support and simple, clear processes.
Tokens provide two-factor authentication by generating a one-time password, in addition to your standard log on ID and password.
Think you've been scammed? Call 13 2339
An eToken is our recommended method of two-factor authentication. It's ready for immediate use once activated in the CommBiz Mobile app – no need to carry a physical device or consider battery life as with physical tokens.
NetLock is a USB device that secures your connection to CommBiz every time you log on.
NameCheck will prompt you if the account details on a first-time, non-bulk payment don’t look right. This can help protect you from business email compromise scams and mistaken payments.
CallerCheck allows you to verify whether a caller claiming to be from CommBank is legitimate, by triggering a security message in your CommBank app.
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1 To take advantage of the NetLock security, CommBiz token holders must be identified. Identified CommBiz token holders are users that have had their identity verified by the Bank. New and existing users can be identified by going to the Admin tab in CommBiz, selecting the specific user and then selecting the ‘identification’ tab.
As this advice has been prepared without considering your objectives, financial situation or needs, you should, before acting on this advice, consider its appropriateness to your circumstances. Terms and conditions issued by Commonwealth Bank of Australia for CommBiz. View our Financial Services Guide. If you have a complaint, the Bank's dispute resolution process can be accessed on 13 2221.
