Help & support
Customise different levels of staff access and permissions to support your internal approvals and security policies.
We proactively monitor payments to identify suspicious transactions. In the event of fraud, we're here to help with readily available support and simple, clear processes.
Tokens provide two-factor authentication by generating a one-time password, in addition to your standard log on ID and password.
Think you've been scammed? Call 13 2339
An eToken is our recommended method of two-factor authentication. It's ready for immediate use once activated in the CommBiz Mobile app – no need to carry a physical device or consider battery life as with physical tokens.
NameCheck will prompt you if the account details on a first-time payment don’t look right. This can help protect you from business email compromise scams and mistaken payments.
CallerCheck allows you to verify whether a caller claiming to be from CommBank is legitimate, by triggering a security message in your CommBank app.
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As this advice has been prepared without considering your objectives, financial situation or needs, you should, before acting on this advice, consider its appropriateness to your circumstances. Terms and conditions issued by Commonwealth Bank of Australia for CommBiz. View our Financial Services Guide. If you have a complaint, the Bank's dispute resolution process can be accessed on 13 2221.
