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Who needs a security token?

    • Administrators, Authorisers and Service Delegates, or anyone completing a task requiring Multi-Factor Authentication
    • You won’t need a token if you have only View or Create permissions

Token options

  • eToken

    • Accessed in the CommBiz Mobile app
    • Generates a one-time password in the app

    eToken user guide

  • Physical token

    • A physical device we send you
    • Generates a one-time password on the device screen

Good to know

Each CommBiz user can have either the CommBiz Mobile app with eToken or a physical token (not both).
To switch a user from a physical token to eToken, an Administrator will need to call us on 13 2339.

Order a physical token

An Administrator needs to:

  1. Go to Admin, select Users, then Create
  2. Complete the fields and follow the prompts
  3. When asked if you'd like to provision a token for this user, select Yes

If a physical token delivery address needs to be updated, complete this before ordering a token. Refer to Update a physical token delivery address.

An Administrator needs to:

  1. Go to Admin, select Users, then User Security
  2. Find the user you'd like to receive a security token, then select Edit
  3. Select Token Provisioning
  4. Review the details
  5. Select the reason for reprovision, then Submit

    Note: Select Due to Expire if you'd like to continue using your current token device. If you select any other reason, your physical token will be deactivated once a new token is provisioned.
  6. Review the details on the Replacement Token Request screen, then Confirm 

Physical tokens usually take 3-5 business days to arrive. If it’s been longer, ask the user to call 13 2339.

Order a physical token1

An Administrator needs to:

  1. Go to Admin, then select Create new user
  2. Complete the fields and follow the prompts
  3. When asked if you'd like to provision a token for this user, select Yes

If a security physical token delivery address needs to be updated, complete this before ordering a token. Refer to Update a physical token delivery address.

  1. Go to Admin, search for the User, then select Security settings from the action menu next to the user
  2. Under Security, select Request new token
  3. Select the reason for reprovision, then Send request

    Note: Select Due to Expire if you'd like to continue using your current token device. If you select any other reason, your physical token will be deactivated once a new token is provisioned.
  4. Review the details on the Replacement Token Request screen, then Confirm 

Physical tokens usually take 3-5 business days to arrive. If it’s been longer, ask the user to call 13 2339.

Activate physical token

    1. Log on to CommBiz and go to My Security Centre on the bottom right
    2. Select Activate token
    3. Enter the 10-digit serial number on the back of your token
    4. Select Activate token

    Note: You can have either an eToken or a physical token per user ID (not both).

Activate physical token

    1. Go to Profile, then select Security centre
    2. Select Activate token
    3. Enter the 10-digit serial number on the back of your token
    4. Select Activate token

    Note: You can have either an eToken or a physical token per user ID (not both).

Generate a token password

  • When you're logged on to CommBiz and prompted to enter a token password:
     
    1. Press the yellow button on your physical token
    2. Enter the password displayed on the token screen 

    Note: Token passwords expire after 30 seconds. Repeat the steps to generate a new one.

We're here to help

Things you should know

  • As this information has been prepared without considering your objectives, financial situation or needs, you should, before acting on this information, consider its appropriateness to your circumstances. Full Terms and Conditions for CommBiz are available here or from any branch of the Commonwealth Bank. View our Financial Services Guide. If you have a complaint in respect of this product, the Commonwealth Bank's dispute resolution process can be accessed on 13 2221.

    1The New CommBiz is being progressively introduced to CommBiz customers in phases. The information indicated about New CommBiz is subject to change.