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Who needs a security token?

    • Administrators, Authorisers and Service Delegates, or anyone completing a task requiring two-factor authentication
    • You won’t need a token if you have View or Create permissions

Token options

  • eToken

    • Accessed in the CommBiz Mobile app
    • Generates a one-time password in the app

    eToken user guide

  • Physical token

    • A physical device we send you
    • Generates a one-time password on the device screen

Good to know

Each CommBiz user can have either the CommBiz Mobile app with eToken or a physical token (not both). To switch a user from a physical token to eToken, an Administrator will need to call us on 13 2339.

Order a physical security token

An Administrator needs to:

  1. Log on to CommBiz
  2. Go to Admin, select Users, then Create
  3. Complete the fields and follow the prompts
  4. When asked if you'd like to provision a token for this user, select Yes

If a security token delivery address needs to be updated, complete this before ordering a token. Refer to Update a security token delivery address.

An Administrator needs to:

  1. Log on to CommBiz
  2. Go to Admin, select Users, then User Security
  3. Find the user you'd like to receive a security token, then select Edit
  4. Select Token Provisioning
  5. Review the details
  6. Select the reason for reprovision, then Submit

    Note: Select Due to Expire if you'd like to continue using your current token device. If you select any other reason, your security token will be deactivated once a new token is provisioned.
  7. Review the details on the Replacement Token Request screen, then Confirm 

Physical tokens usually take 3-5 business days to arrive. If it’s been longer, ask the user to call 13 2339.

Activate physical token

    1. Log on to CommBiz and go to My Security Centre on the bottom right
    2. Select Activate token
    3. Enter the 10-digit serial number on the back of your token
    4. Select Activate token

    Note: You can have either an eToken or a physical token per user ID (not both).

Generate a token password

  • When you're logged on to CommBiz and prompted to enter a token password:
     
    1. Press the yellow button on your physical token
    2. Enter the password displayed on the token screen 

    Note: Token passwords expire after 30 seconds. Repeat the steps to generate a new one.

We're here to help

Important information

  • This guide is published solely for information purposes. As this guide has been prepared without considering your objectives, financial situation or needs, you should consider its appropriateness to your circumstances and if necessary seek the appropriate financial advice before acting on information in this guide. Call 13 2221 or view the CommBiz Terms and Conditions.