Security tokens

In order to access secured features in CommBiz, such as authorising transactions or changing settings, you'll need a security token that generates passwords. You may also need your security token when calling the CommBiz Helpdesk. The security token will be either a GO3 or Pro260 model (which has a PIN pad).

Users don't need a security token if they only have View Only or View and Create permissions.

1. Log on to My Security Centre
2. Click Activate Token
3. Enter the 10-digit serial number on the back of your token
4. Click Activate Token

Additional steps for Pro260 Token users:

1. A temporary code will be displayed
2. Enter this into your security token 
3. Press the red button
4. Choose a four-digit token PIN
5. Re-enter your token PIN

If your security token is lost, stolen or damaged, ask your Administrator to order you a new one.

Ordering a replacement token

1. Go to Admin > Users
2. Click User Security in the left-hand menu
3. Find the User who needs a new security token
4. Click the Edit button next to their name
5. Click on the Token Provisioning tab
6. Under Request New Token, select a Reason from the drop-down menu
7. Confirm that delivery address for the security token is correct. If it's not, refer to Update CommBiz Address Details before proceeding.
8. Click Submit
9. Click Confirm

Security tokens typically take three to five business days to arrive. While you’re waiting for yours, you can ask your Administrator to check that your security token delivery address is correct:

• Go to Admin > Service
• Click Preferences in the left-hand menu
• Check the delivery addresses for your security token is correct – addresses are displayed at the bottom of the page.

If your address is incorrect:

• Ask your Administrator to update it
• Once updated, refer to Lost, stolen or damaged tokens (above) to learn how to order a replacement security token

If your address is correct and you've been waiting more than five business days for your token, please call us on 13 2339.