Skip to main content Skip to log on Skip to search Accessibility at CommBank

Business / Online Banking / CommBiz / CommBiz user guides / Security tokens - CommBiz user guide

Why you need security tokens

To access secure features in CommBiz like authorising transactions or changing settings, you need a CommBiz Security Token.

There are two types of tokens:

  • eToken
  • GO3

You won’t need a token if you have permission to View only or View and create.

Types of security tokens

eToken

  • Built into the CommBiz app
  • Generates a unique one time password
  • Needs to be registered and is unique to each user
  • Not able to use eToken and a physical token at the same time

GO3

  • Simple to use
  • Generates one unique one time password
  • Unique to each user
  • Physical device

Steps to activate your security tokens

To activate your eToken

You’ll need to download the CommBiz app and follow the prompts to activate your eToken and register the app.

If your CommBiz service hasn’t been set up for eToken, you won’t see the option to activate it. Your service administrator can call the CommBiz helpdesk on 13 2339 to set it up.

To activate your G03 physical token 

  • Log on to My Security Centre  
  • Click Activate token  
  • Enter the 10-digit serial number on the back of your token  
  • Click Activate token

How to use

etoken

eToken

G03

GO3 token

  • Press the yellow button on the front of the token
  • Enter the password into CommBiz when prompted
  • The password will last 30 seconds

Lost, stolen or damaged tokens

If your physical security token is lost, stolen or damaged, ask your Administrator to order you a new one.

Ordering a replacement token

  1. Go to Admin then Users  
  2. Click User Security in the left-hand menu  
  3. Find the user who needs a new security token  
  4. Click the Edit button next to their name  
  5. Click on the Token Provisioning tab  
  6. Under Request New Token, select a Reason from the drop-down menu  
  7. Confirm that delivery address for the physical security token is correct. If it's not, refer to Update CommBiz Address Details before proceeding  
  8. Click Submit  
  9. Click Confirm

If you have any problems with your eToken or the device you've registered it to, see the activation and user guide.

Receiving your physical tokens

  • Physical security tokens normally take 3-5 business days to arrive. If it’s been longer, call us on 13 2339
  • Check you’ve entered the right delivery address by going to Admin followed by Service and Preferences and checking your details. If it’s wrong, ask your administrator to update it
  • If we’ve sent a physical token to the wrong address, you’ll need to order a replacement token.

Support

Important information

This guide is published solely for information purposes. As this guide has been prepared without considering your objectives, financial situation or needs, you should consider its appropriateness to your circumstances and if necessary seek the appropriate financial advice before acting on information in this guide. Call 13 2221 or view the CommBiz terms and conditions.