In order to access secured features in CommBiz, such as authorising transactions or changing settings, you'll need a security token that generates passwords. You may also need your security token when calling the CommBiz Helpdesk. The security token will be either a GO3 or Pro260 model (which has a PIN pad).

Users don't need a security token if they only have View Only or View and Create permissions.

How to activate your security token

  1. Log on to My Security Centre
  2. Click Activate Token
  3. Enter the 10-digit serial number on the back of your token
  4. Click Activate Token

Additional steps for Pro260 Token users:

  1. A temporary code will be displayed
  2. Enter this into your security token 
  3. Press the red button
  4. Choose a four-digit token PIN
  5. Re-enter your token PIN

How to use your security token

The security token will generate a one-time token password you can use to gain access to secured CommBiz features.

GO3 token users

To generate a token password, press the button on your security token. Enter the password into CommBiz straight away, as it will expire after 30 seconds.

Pro260 token users

Please refer to the Pro260 User Guide, which shows you how to:

  • Use your security token
  • Change your token PIN
  • Unlock your security token

Lost, stolen or damaged tokens

If your security token is lost, stolen or damaged, ask your Administrator to order you a new one.

Ordering a replacement token

  1. Go to Admin > Users
  2. Click User Security in the left-hand menu
  3. Find the User who needs a new security token
  4. Click the Edit button next to their name
  5. Click on the Token Provisioning tab
  6. Under Request New Token, select a Reason from the drop-down menu
  7. Confirm that delivery address for the security token is correct. If it's not, refer to Update CommBiz Address Details before proceeding.
  8. Click Submit
  9. Click Confirm

Haven’t received your token yet?

Security tokens typically take three to five business days to arrive. While you’re waiting for yours, you can ask your Administrator to check that your security token delivery address is correct:

  • Go to Admin Service
  • Click Preferences in the left-hand menu
  • Check the delivery addresses for your security token is correct – addresses are displayed at the bottom of the page.

If your address is incorrect:

  • Ask your Administrator to update it
  • Once updated, refer to Lost, stolen or damaged tokens (above) to learn how to order a replacement security token

If your address is correct and you've been waiting more than five business days for your token, please call us on 13 2339.

Important information

This guide is published solely for information purposes. As this guide has been prepared without considering your objectives, financial situation or needs, you should consider its appropriateness to your circumstances and if necessary seek the appropriate financial advice before acting on information in this guide. Commonwealth Bank of Australia ABN 48 123 123 1234. Call 13 2221 or view our terms and conditions