Help & support
Check your mobile device date and time is set automatically. On iOS and Android devices, navigate to Settings, then locate Date and time. Set the toggle to Automatic.
Once you've activated eToken, your physical token – if you have one – can no longer be used.
Here's how to activate and use it
Check if your mobile device is set to Coordinated Universal Time (UTC). If it is, the eToken password won’t work.
Once this is done, you'll be able to reinstall the app and activate eToken.
Call the CommBiz helpdesk on 13 2339 to unlink the CommBiz app from your user profile. Then you'll be able to install the CommBiz app and activate eToken on your new device.
Log on to CommBiz. On the homepage, beside your CommBiz service name and user ID, you'll see either:
You can only have an eToken and physical token at the same time if they're for different CommBiz services. You can't have both for the same service.
If you’re switching to eToken, activating it on the CommBiz app will deactivate your physical token.
Yes, once the service has been enabled for eToken, each user can choose an eToken or physical token.
No. While you can have up to four devices linked to one user profile, only one of those devices can be activated for eToken.
To deactivate eToken, simply uninstall the CommBiz app from your device.
If you still want to use the CommBiz app without eToken:
If you'd like to deactivate eToken for all users on your service, ask your Administrator to call 13 2339.
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