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Why we need to identify you

  • We need to verify the identity of our customers to meet our regulatory obligations as an Australian bank. This includes our Identification and Verification (ID&V) and Know your Customer (KYC) obligations.

    You’ll have limited access to CommBiz until we identify you. Once identified, you can:

    • Become an Authoriser on an account
    • Become a Service Delegate
    • Access CommBiz Mobile and/or eToken

How to start the identification process

  • When an Administrator creates or updates your user profile, they can start the identification process for you. 

    The next time you log on to CommBiz, you'll be prompted to confirm your identity. There are three ways to do this:

    1. Use your NetBank logon details
    2. Use your existing CommBiz logon details
    3. Follow the steps for Non-CommBank customers

    Alternatively, you may need to complete forms and return them to us.

  • If any details are wrong

    If any details are incorrect during the identification process, contact your Administrator. They’ll need to:

    1. Cancel the current request
    2. Update the details on your user profile
    3. Start the identification process again

NetBank logon details

  • If you bank with us and use NetBank, you can use your NetBank logon details.

    When you log on to CommBiz you’ll be prompted to complete the identification process.

    1. Select Next to proceed and complete the process
    2. Review and select:

      Use my NetBank logon, then select Next
    3. Enter your NetBank client number and password, then select Next

      If your details match our records, we'll identify you almost immediately.

    4. If we are unable to complete your ID check online via your NetBank logon, you’ll need to download and complete forms and return them to us.

CommBiz logon details

  • If you bank with us and use CommBiz, you can use your existing CommBiz logon details from another service.

    When you log on to CommBiz you’ll be prompted to complete the identification process.

    1. Select Next to proceed and complete the process
    2. Review and select:

      Use another CommBiz logon, then select Next
    3. Enter your CommBiz logon ID and password from an existing CommBiz service, then select Next

      If your details match our records, we'll identify you almost immediately.

    4. If we are unable to complete your ID check online via your another CommBiz logon details, you’ll need to download and complete forms and return them to us.

Non-CommBank customers

  • If you don’t bank with us, you can setup a new customer profile digitally online.

    When you log on to CommBiz you’ll be prompted to complete the identification process.

    1. Select I don't bank online with CBA when asked to choose how to setup your new CommBiz profile
    2. Follow the instructions to complete your CommBiz profile setup, ensuring your details match your ID exactly
    3. Follow the instructions to confirm and verify your identity

  • If we are unable to complete your ID check online, you'll need to download and complete forms and return them to us.

    1. Print and complete the provided Certified Copies of Identification form and CommBiz User Identification form
    2. If required, you can download these again by logging into CommBiz or by asking your Administrator
    3. Review, sign and return the forms

How to sign forms

  • We're unable to accept DocuSign, digital, electronic or cropped signatures so you'll need to sign in full with a pen. Your signature must match your identification documents (e.g. driver licence). 

Where to send forms

Scan and email the original signed forms to bankfeed@cba.com.au or post to:

CommBiz
PO Box 150
Alexandria
NSW 1435

If you’re overseas, you'll need to send the original signed identification forms to:

CommBiz Client Maintenance
Level 3, 5-7 Central Avenue
South Eveleigh
NSW 2015
Australia

To check the status of a Maintenance Request, your Administrator can log on to CommBiz, select Admin, then Maintenance Requests.

Once we've received your forms, we'll be in touch in 5 business days.

We're here to help

Important information

  • This guide is published solely for information purposes. As this guide has been prepared without considering your objectives, financial situation or needs, you should consider its appropriateness to your circumstances and if necessary seek the appropriate financial advice before acting on information in this guide. Call 13 2221 or view our Terms and Conditions.