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Simple, secure & intuitive

We've redesigned CommBiz Mobile with:

  • Smoother payment authorisations
  • Faster, PIN-based log on
  • Advanced security & fraud detection

Authorisations made simple

  • No need to enter your PIN and password for payments less than $500,000
  • Select and authorise multiple payments
  • Select and authorise multiple FX trades in one go

Sophisticated security

Built-in fraud detection and multi-factor authentication for high-value payments.

Do your business banking on the go

  • Quickly search for your accounts
  • View balances at a glance
  • Browse transaction history
  • Group favourite accounts
  • Urgent payments displayed top of screen

You asked, we listened

Each new feature was developed in collaboration with CommBiz customers.

Modern design

Streamlined navigation makes it faster to find and complete key tasks.

Seamless connection

Use CommBiz on your desktop and mobile at the same time.

Notification control

Pause eToken reminders for up to 30 days.

Coming soon in 2026

  • Log on securely using Face ID or your fingerprint.

    Allow users with merged profiles to register.

  • Got feedback?

    If you have feedback on the CommBiz Mobile, or want to share what you’d like to see next, email us at [email protected]

Frequently asked questions

  1. You need to be personally identified as a CommBiz user before you can use the app (your Administrator can set this up for you)
  2. Download the app from the App Store or Google Play. Each user can register 1 device, such as an iPhone or Android mobile.
  3. Activate the app to make it fully secure. You’ll need to enter a NetCode and accept the Terms and Conditions.

To use the new CommBiz Mobile, your phone must meet the minimum operating system requirements:

  • Apple iOS 16 or later
  • Android 8.0 or later

If your device can’t be updated, you won't be able to use CommBiz Mobile.

You can continue to use CommBiz on your desktop, but you’ll need to ask your Administrator to order you a physical token.

This feature is coming soon.

If you'd like a sneak peek, email us at [email protected]

CommBiz Mobile can only be registered on one device at a time.

To remove your CommBiz Mobile registration from a device:

  1. Log on to CommBiz Mobile
  2. Go to Profile
  3. Tap Registered device
  4. Select Remove and enter your PIN or password, then Submit

Once removed, you can register CommBiz Mobile on a new device.

Important security reminder:

If someone is asking you to deregister your device, it’s a scam. We would never ask you to do this. If you think you’re being scammed, call us on 13 2339 immediately.

When you opt in for CommBiz Mobile, all users will get access.

If you opt out of CommBiz Mobile, it gets cancelled overnight and all users will be notified in CommBiz.

Note: Opting in or out of CommBiz Mobile won't change user permissions or CommBiz settings.

If you currently use a physical token, you’ll need to switch to eToken to continue using the mobile app. 

If eToken is disabled on your CommBiz service, the error message ‘Your service is not eToken enabled’ will show during CommBiz Mobile registration and you won't be able to continue.

To enable eToken, an Administrator will need to call us on 13 2339.

  1. If you have a physical token and your account is locked or expired:

    You can still use My Security Centre in CommBiz to unlock your account without logging on.
  2. If you have eToken and your account is locked or expired: 

    You need to log on to access eToken in the new CommBiz Mobile. This means if your account is locked or expired, you can't access eToken to unlock it yourself.

    Contact your Administrator to unlock your account. They can either:

    –Use the unlock function in CommBiz (without resetting your password)
    –Reset your password and provide a temporary one for you to log on with  
  3. If you're a CommBiz Administrator and your account is locked:

    Unlock your account from My Security Centre in CommBiz if you have a physical token. If you're the only Administrator, you’ll need to call us on 13 2339. eToken user guide

To access CommBiz Mobile, you'll be sent a NetCode by SMS. If you're using an international number, you may not receive it. We suggest you: 

  • Confirm the mobile number on your user profile is correct 
  • Ask your Administrator to order you a physical token

This could take up to 3 weeks to arrive, so make sure to plan ahead.

To choose which notifications you want to receive and when:

  1. Log on to CommBiz Mobile
  2. Go to Settings, then Notification preferences
  3. Set your daily reminders and payment alerts 

Yes, CommBiz Mobile lets you authorise multiple payments in one go, saving time when you have a large number of payments waiting for authorisation.

Note that payments will be processed once all required authorisers have actioned the request.

Download the new CommBiz Mobile

We can help

Things you should know

  • Global SME Banking Innovation Awards 2026, The Digital Banker

    Apple, the Apple logo, iPhone and iPad are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.

    Google Play and Android are trademarks of Google Inc.

    As this advice has been prepared without considering your objectives, financial situation or needs, you should, before acting on this advice, consider its appropriateness to your circumstances. You must be registered for CommBiz and be identified to be able to use CommBiz Mobile. For optimum experience you need a compatible Apple device running iOS version 16 or above and Android device running version 8.0 or above. View our CommBiz Terms and Conditions and Financial Services Guide.

    View our Privacy Policy.