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CommBank support / CommBank Secure / Password security

Creating and securing passwords

How to choose a safe password

  • Use a mix of letters, numbers and symbols
  • Use as many characters as you can - a longer password is harder to decipher
  • Avoid anything that can be easily guessed such as your address or birthday, or common quotes and phrases
  • Consider a passphrase: Similar to a password, but instead of creating a string of letters, numbers and symbols, use words that tell a story. For example: MyPetGo@tHa$@PhD. It tells a silly story that’s easy to remember, while increasing the unpredictability of your password and making it difficult to guess.

Password security

  • Don't share your passwords with anyone 
  • Don’t write your passwords down anywhere
  • Make them unique – reusing a password multiple times makes it less secure, as it only requires one breach to compromise all the accounts with the same password
  • If you have many accounts, setting alphanumeric passwords for each can become a difficult exercise for your memory. In this instance, you may want to consider using passphrases instead
  • Wherever available, enable two-factor authentication, which adds an additional check to prove your identity – an example might be a code you receive via your mobile device   

Password managers

A password manager is a tool designed to store passwords in a virtual vault, secured with a master password. While helpful for certain types of accounts, we recommend you don’t store your NetBank password in a password manager.

Assess your personal risk to determine which passwords you’re comfortable storing in a password manager, and keep your NetBank password in your head for added security.

Use NetBank on a desktop computer?

The 'Remember my client number' option can save you time when you want to log on from a desktop computer. It’s important to only use this feature on private computers that only you access – never use this feature on public or shared computers.

You can opt out of the 'Remember client number' feature at any time by deselecting the option from the NetBank log on page. 

We can help

Things you should know

As the advice on this website has been prepared without considering your objectives, financial situation or needs, you should, before acting on the advice, consider its appropriateness to your circumstances.