Help & support
If you think you have been scammed, for example if you clicked a link, provided your details or made a payment, follow these steps immediately.
End all communication with the suspected scammer straight away.
Change your password in NetBank or CommBiz and change your card PIN.
Lock your card in the CommBank app, go to Card settings or get help from our virtual assistant, review your digital wallets and remove any unrecognised devices.
Message us in the CommBank app at any time, or call us on 13 2221. CommBiz customers, call 13 1998 and select option 4.
Log on to the CommBank app and message us, or call us on 13 2221.
If you're a CommBiz customer, call 13 1998 and select option 4.
Do not use the contact details from the email or message itself. If you get a suspicious email, send a copy or screenshot to [email protected]
Scammers will often try to scam you again.
Be careful of anyone claiming they can:
If someone calls claiming to be from CommBank, ask them to verify the call using CallerCheck. This confirms their identity through a security notification in the CommBank app.
Help protect your identity from scams and fraud with these options:
Contact IDCARE on 1800 595 160 for free government funded support for victims of identity crime.
Truyu alerts you when your identity is being used or misused online.1 Learn more about Truyu.
Visit scamwatch.gov.au and Australian Cyber Security Centre to report a scam and support efforts to fight cybercrime.
By reporting suspicious messages, you help protect CommBank customers and the wider Australian community.
If you receive a suspicious email or SMS, don't click on any links. Email it to [email protected]. We'll investigate from there.
Falling victim to a scam can have life-changing consequences, but you're not alone.
If you would like to talk to someone about your personal wellbeing, CommBank offers a confidential, phone-based, counselling service. Call 1300 360 793 to make an appointment.
If a scam has affected your ability to make CommBank loan or credit card repayments, our Financial Assist team is here to help.
How to better spot a scam
Learn about the latest scams, how to spot them and how to help keep yourself safe.
Stay aware of the latest scams & alerts
Stay informed on the latest scams, fraud and security alerts.
Susan’s story
Watch how a real CommBank customer was targeted by a scam and what you can learn from her experience.
Scams & fraud news
News and announcements about how CommBank is helping to protect customers.
Ceba can help you lock your card or securely connect you to a specialist in the CommBank app.
Fast-track your call, see expected wait times and connect with a specialist in the CommBank app.
Send us a copy or screenshot if you receive a hoax email or SMS.
1 Truyu is a brand of CBA New Digital Businesses Pty Ltd ABN 38 633 072 830 trading as Truyu.
CBA New Digital Businesses Pty Ltd is a wholly owned but non-guaranteed subsidiary of the Commonwealth Bank of Australia ABN 48 123 123 124. CBA New Digital Businesses Pty Ltd is not an Authorised Deposit-taking Institution for the purposes of the Banking Act 1959 and its obligations do not represent deposits or other liabilities of Commonwealth Bank of Australia.
