Help & support
Our 100% security guarantee protects you from unauthorised transactions on personal and business accounts when you protect how you access your accounts and tell us if something is wrong. Tell me more.
1 This doesn’t apply to an unauthorised transaction that’s regulated by the ePayments Code.
2 Digital and mobile wallets (e.g. CBA Tap & Pay, Apple Pay) allow you to make payments with your digital device while hiding your card info from stores and merchants. Adding your card to a digital wallet encrypts the card number replacing it with a token number instead. This means your card isn’t stored on the device or ever shared with you when you process your payment.
3 Some transactions may take longer than 10 business days to process, but this is rare.
4 In exceptional circumstances disputes can take up to 45 days to resolve.