Help & support
Scammers are setting up fake websites and deceiving people into buying from them. Once an order is placed and payment made, shoppers might receive a fake, inferior product compared to what was promised, or nothing at all. Classified scams are a subset of this type of scam, where scammers pose as genuine sellers, posting fake ads on either a classifieds website, newspaper, or via email or social media.
What to look for:
Message us immediately if you're worried about the security of your account. Our virtual assistant Ceba can help you lock your card or securely connect you to a specialist.
Jessie found an ad on social media for a weight-loss supplement endorsed by an Australian celebrity. The product was advertised for $29.99 and once she clicked the link, the website prompted her to enter her card details before confirming the final price. She was wary of this but decided to proceed. Once the transaction was processed, Jessie received an SMS from CBA asking if she’d made a payment of $166.43 to a company whose name she didn’t recognise. She’d been involved in a scam that advertised a product for one price and yet charged her a much higher one.
If you (or someone you know) is a CommBank customer and has been targeted or lost money as a result of being scammed, contact us.
Report the scam via the Australian Cyber Security Centre. Reports may be referred to the police for possible investigation.
Change your passwords and PINs straight away if you suspect your security has been compromised. Change these regularly as a preventative measure.
Contact IDCARE on 1800 595 160. IDCARE is a free, government-funded service that provides support to victims of identity crime.
Visit the ScamWatch website for more information on scams.
Ceba can help you lock your card or securely connect you to a specialist in the CommBank app.
Fast-track your call, see expected wait times and connect with a specialist in the CommBank app.
Send us a copy or screenshot if you receive a hoax email or SMS.
As the advice on this website has been prepared without considering your objectives, financial situation or needs, you should, before acting on the advice, consider its appropriateness to your circumstances. View our Financial Services Guide. Terms and Conditions for these products and services are available online or from any branch of the Commonwealth Bank. The Terms and Conditions should be considered before making any decision about these products.