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CommBank support / CommBank Safe / How to protect yourself from fraud

Beware of fraud

Remember that CommBank will never send you a link asking you to enter your NetBank client number and password, card number or any other sensitive information.

Protect

If you think your account or identity might have been compromised, change your passwords and PINs straight away. Always choose long passphrases instead of short passwords and never re-use the same password for different services.

Review

Review any request for your personal details with a critical eye. It’s completely okay to reject or ignore any requests. Criminals will often try to create a false sense of urgency.

Report

If you (or someone you know) is a CommBank customer and has been targeted or lost money as a result of fraud, contact us.

Common types of fraud

  • Card fraud

    This is when criminals try to get hold of your cards, PINs or details so they can use your cards to buy goods.

    Learn about card fraud

  • Digital fraud

    This is when criminals try to use email, websites, chat rooms, etc. to learn your personal or account details. It can also include adding malware onto your device.

    Learn about digital fraud

  • Cheque fraud

    This is when criminals attempt to use fake, stolen, forged or altered cheques to pay for goods or services.

    Learn about cheque fraud

  • Identity fraud

    This is when criminals try to uncover your personal information so they can then take out credit cards, loans and other products in your name, or try to access your accounts.

    Learn about identity fraud

Protecting yourself from fraud

  • What to look for

    • Never click on any links in an email from an unknown or untrusted source.
    • Never go to an online banking website or another log on page from a link in an email.
    • Use your bank’s official app and log out after every session.
    • Stop and think before you share any personal or financial information about you, your friends or family.
    • If you’ve been shopping online, keep an eye on your transaction history and report anything suspicious as soon as possible.
    • Avoid using public networks, such as free Wi-Fi networks. Never shop or bank online using public Wi-Fi.
    • Navigate directly to an online store using your web browser, rather than by clicking an email or social media link.
    • Secure your phone with a strong, secret PIN number or passcode, or with fingerprint detection.
    • Enable multi-factor authentication to secure your online accounts (including email) where available.
    • Keep statements, receipts, tax returns and other documents showing your personal financial information safe. If you throw them away, shred them first.
    • Keep an eye on the CommBank app as we’ll send you security messages when we need you to review suspicious activity. The best way to stay up-to-date is to turn on Push Notifications in the CommBank app.

Suspicious activity on your account?

Message us immediately if you're worried about the security of your account. Our virtual assistant Ceba can help you lock your card or securely connect you to a specialist. 

How to message us

Get help

Staying safe online

Whether your online habits involve shopping, banking or using social media, make sure you're doing so safely. We've created a short video outlining the simple ways you can protect yourself online, including tips for avoiding common scams.

We also have a CommBank online security specialist sharing some tips via a webinar series to help you feel confident with online safety and security. 

Begin security webinars

Staying safe online

Whether your online habits involve shopping, banking or using social media, make sure you're doing so safely. We've created a short video outlining the simple ways you can protect yourself online, including tips for avoiding common scams.

We also have a CommBank online security specialist sharing some tips via a webinar series to help you feel confident with online safety and security. 

Begin security webinars

Protect your credit score

  • With SavvyShield you can place a temporary ban on your Experian Credit Report to protect it from fraudulent activity. Learn more about SavvyShield.

We're here to help

Important information

  • As this advice has been prepared without considering your objectives, financial situation or needs, you should, before acting on the advice, consider its appropriateness to your circumstances. The information provided on this page has been compiled by CommBank to educate you on ways to minimise the likelihood of being victim to fraud or experience unauthorised transactions on your accounts, and where to seek help if you believe either of these have occurred.