Help & support
Truyu will alert you* when your personal information is used. Great news for your identity. Bad news for identity thieves.
Truyu monitors identity and credit checks for you. If something unusual pops up – like a loan application in your name – you’ll know fast, so you can act faster.
Truyu notifies you when your personal information has been exposed in a data breach and tells you what was in it, so you can act quickly.
We spot the scam, so you don’t have to. Upload a suspicious text and we’ll analyse it in seconds, telling you how likely it is to be a scam.
Download the app from your app store. Set up your Truyu account and get a free identity protection scan to see if any of your personal details are at risk.
We’ll let you know when your personal information is used, and give you clear steps to secure your personal information.
CommBank Yello customers get Truyu Alerts free for 6 months.^^ Here’s how to lock in your extended free trial — just follow the steps below
Truyu is a brand of CBA New Digital Businesses Pty Ltd, ABN 38 633 072 830, trading as Truyu.
CBA New Digital Businesses Pty Ltd is a wholly owned but non-guaranteed subsidiary of the Commonwealth Bank of Australia, ABN 48 123 123 124. CBA New Digital Businesses Pty Ltd is not an Authorised Deposit-taking Institution for the purposes of the Banking Act 1959 and its obligations do not represent deposits or other liabilities of Commonwealth Bank of Australia.
* The Identity Check Alert Service is not comprehensive and is limited to over 60% of merchants in the market (subject to change). Importantly, you will not receive an alert if your identity information is used at a merchant that is not part of our Identity Check Alert Service.
^ There is an initial three-month trial for all new customers. A monthly subscription fee of $4.99 will be debited from your Apple App Store or Google Play Store payment method once the trial is completed, unless you cancel your subscription before the end of the trial.
^^ CommBank Yello is a customer recognition program offered by Commonwealth Bank of Australia ABN 48 123 123 124 AFSL 234945. Eligibility conditions apply, see commbank.com.au/commbankyello for full terms and conditions. Offers may vary at any time. Full T&Cs and details on how to activate the offer at truyu.com.au/terms-and-conditions. After the 6-month free subscription expires, users will be charged $4.99/month in accordance with the Truyu App Terms and Conditions. Truyu and CommBank reserve the right to vary, update or remove this offer at any time.
See Truyu’s full Terms & Conditions on the Truyu website.
To contact us, please visit the Contact Us section of our website. To see how we protect your information, view our Group Privacy Statement.
Commonwealth Bank of Australia, ABN 48 123 123 124.
