Help & support
Travel Booking is accessible to eligible CommBank customers providing access to book flights, hotels and car rentals to destinations around the world. Plus, there is a range of unique travel features2 to help better plan for your trip and save.
Travel Booking uses AI-powered models that analyse billions of data points related to flight prices and demand, to predict future prices and recommend when to book.
When you book a flight at a time recommended by the Price Prediction Tool and the price drops within 10 days of booking, you could automatically get the difference back in travel credits, up to $50. No need to make contact, you will be notified if this happens.
24/7 Travel Booking Web Chat Support and Australian based Customer Support live agents on (+61) 1300 851 809 8am-8pm, Monday to Friday (Sydney/Melbourne time).
To make sure you’re getting the most value from your flight booking, if you find a lower price for your itinerary elsewhere within 24 hours of booking, with Best Price Guarantee, you could get the difference back in travel credits ready to use for your next trip. Let the Travel Booking Customer Support team know within 24 hours of the booking confirmation, to save.
Offer exclusive to CommBank Yello customers.1
As a Travel Booking customer, you’ll have access to the following benefits:
Note: If you are accessing Travel Booking via the CommBank app you’ll need the latest CommBank app version 5.11 or later.
If you are over the age of 18 and have an active retail or business debit card, credit card, StepPay card, or a Travel Money Card, you can book flights and hotels using Travel Booking.
You'll need the latest version of the CommBank app version 5.11 or later to access Travel Booking. Once you have logged in, search for ‘Travel Booking’ in the search bar.
Hopper makes every effort to offer customers the best available price through its unique features and benefits. Refer to the Features section above for more information.
Hopper partners with a wide range of airlines, hotels and car rental brands, so you can compare great deals.
This remains subject to the terms and conditions imposed by the respective airline or hotel of your reservation.
You’ll lose access to Travel Booking and forfeit your travel credits. You will need to call Travel Booking Customer Support with your booking number to receive support for your existing bookings.
Here’s how:
1 CommBank Yello Plus customers receive 5% back in travel credits. This applies to the hotel booking amount you pay for excluding any Awards points or travel credits redeemed.
CommBank Yello Gold customers receive 5% back in travel credits. This applies to the hotel or flight booking amount you pay for excluding any Awards points or travel credits redeemed.
CommBank Yello Diamond customers receive 10% back in travel credits. This applies to the hotel or flight booking amount you pay for excluding any Awards points or travel credits redeemed. You’ll also receive a $100 first time use travel credit which will be automatically applied to your Travel Booking wallet on your first visit to the Travel Booking website after entering Diamond status. This is limited to one per customer, regardless of movement between tiers.
For more information about the CommBank Yello program, visit commbank.com.au/commbankyello
Travel credits will be applied to your Travel Booking Wallet within 7 business days of your booking and have a 2-year expiry from the booking transaction date. If you cancel or the supplier cancels the flight or hotel booking for any reason, the amount back in travel credits will be forfeited. Travel credits are not transferable or exchangeable for cash. Expiry dates can be viewed in your Wallet & Offers page of the Travel Booking website.
When redeeming travel credits, the entire value of your travel credit wallet will be applied to pay for all or a portion of the booking amount in a single transaction. If the booking amount is less than the total value of your travel credits, the remaining balance will remain in your wallet for future use.
In the event that you no longer hold an active eligible CommBank card, you will forfeit all your travel credits.
All travel products and offers from Travel Booking are subject to availability and can only be booked by eligible CommBank cardholders.
3Eligible cards comprise of active CommBank retail or business credit and debit cards, StepPay card or Travel Money Cards.
Travel Booking is provided by Hopper Inc (Hopper). Hopper is not part of the CBA Group. CBA is not responsible for the content on this portal, nor the provision of any of the services that are offered through this portal. The services offered are subject to the Travel Booking terms and conditions. CBA does not guarantee the obligations or performance of Hopper or the services it offers. CommBank Awards customers can choose to use all or part or all of their Awards points for payment of their booking.
CommBank will receive a portion of the revenue generated from the Travel Booking platform.
2 For full terms and conditions on the features provided by Hopper, visit travelbooking.hopper.com/terms
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