Help & support
You’ll need to use the latest version of the CommBank app to access the program.
To access the CommBank Yello program, you must meet the eligibility criteria:
You’re eligible if you:
You’re eligible if you:
You’re eligible if you:
If in the prior month, you settled an eligible home loan with us, you won’t need to make 15 eligible transactions in that month.
You’re not eligible for the CommBank Yello program if:
We check eligibility in the first week of the month, based on your activity last month.
To access CommBank Yello, you need to have at least one of these CommBank transaction accounts:
Eligible transactions are outbound and completed transactions from an eligible transaction account/s and/or credit card account/s.
Eligible credit card accounts:
We check your eligible balance daily from these accounts:
You need to make at least 5 eligible outbound transactions monthly from an eligible transaction or credit card account to get CommBank Yello. These outbound transactions count towards your eligibility:
This excludes:
We may also from time to time consider other transactions to be eligible transactions.
John has a Smart Access transaction account and a CommBank home loan. He wants to understand why he’s not receiving the Home Loan Package fee cashback.
In April, John is in the CommBank Yello tier. He made 16 transactions (12 outbound completed transactions and 4 pending transactions).
In May, he visited our branch to ask why he’s getting CommBank Yello benefits instead of CommBank Yello Gold benefits.
John discovered 4 of his 16 transactions were pending at the end of April. To count towards his eligibility, all transactions need to be completed by the end of the month.
John made sure he met the Gold tier and program eligibility criteria in May. In June, he received Gold benefits.
We check your eligibility at the start of the month based on your activity last month. If you’re eligible for a tier, you’ll have access for 3 months. During this time, you’ll need to meet the program and tier eligibility criteria.
For example, in January, we’ll check your eligibility based on your December activity. If you’re eligible for CommBank Yello Plus, you’ll get Plus benefits until 31 March. During this time, you’ll need to meet the program and tier eligibility criteria.
After 3 months, if you no longer meet the Plus eligibility criteria, you’ll move down a tier (i.e. to the CommBank Yello tier) for another 3 months. Once there are no tiers left, you’ll lose access to the entire program. You can get access again, if you meet eligibility criteria for the program and a tier. You’ll no longer get benefits if you become ineligible for CommBank Yello e.g. you close all your eligible account/s or opt out.
We check your eligibility to CommBank Yello on an individual basis.
For example, if you make 15 transactions from your eligible joint account, these transactions will count towards both account holder’s eligibility.
If one of you doesn’t meet the eligibility criteria, or chooses to opt out of CommBank Yello, the other will still have access to the program if they remain eligible.
You can choose which account your product cashbacks go to in CommBank Yello settings in the app.
From July 2025, if there are multiple potential recipients of a single cashback benefit (e.g. if there is more than one policyholder or home loan account holder eligible for the cashback benefit), we will pay the cashback to:
There may be tax implications of winning a prize or receiving a benefit in particular if: i) you’re not an Australian tax resident; ii) you’re not receiving the prize in a wholly personal, private or domestic capacity; or iii) your accounts or products are connected to a business or investment. You should check with your accountant or tax adviser for further information.
You should consider the potential tax implications of receiving a CommBank Yello cashback on fees relating to your home loan (especially if you’re claiming a tax deduction on that fee connected with your loan). You should check with your accountant or tax adviser for further information.
You can find all your cashback transactions online in the CommBank app or NetBank. In NetBank, go to ‘View accounts’ then ‘Transactions’ and search ‘CBA Yello’.
Recipients of a prize or benefit may wish to consider Product Ruling PR 2022/6 and PR 2025/6 issued by the Australian Taxation Office (ATO), which can be viewed on the ATO website.
The Commissioner of Taxation (Commissioner) does not sanction, endorse or guarantee this product. Further, the Commissioner gives no assurance that the product is commercially viable, that charges are reasonable, appropriate or represent industry norms, or that projected returns will be achieved or are reasonably based.
Potential participants must form their own view about the commercial and financial viability of the product. The Commissioner recommends you consult an independent financial (or other) adviser for such information.
Benefits such as CommBank Yello product cashbacks (e.g. home insurance) will be paid into your newest CommBank individual account.
If you don’t have an individual account, the benefits will be paid into your newest joint account – even if the joint account holder isn’t eligible for the benefit.
You may be able to select which account your CommBank Yello product cashbacks are paid into via the CommBank Yello hub in the CommBank app. Changes to your selected CommBank Yello account will be reflected from the start of the month after you submit your selection.
We’ll make every effort to pay your CommBank Yello product cashbacks and prize draw winnings into the selected account. However, if this is not possible (for example, if the account is closed), we’ll pay the benefits to your newest individual or joint account.
If you have issues redeeming a voucher code, make sure you:
Eligible CommBank Yello customers get access to presale and preferred tickets to selected tours. Preferred tickets are a limited number of tickets set aside from the general public. Read the Terms and Conditions.
To access presale tickets, you'll need to be an eligible CommBank Yello customer and pay for the ticket with a CommBank Mastercard.
Yes, eligible CommBank Yello customers can access preferred tickets. These are a limited number of tickets set aside from the general public.
You can find any upcoming presales by tapping CBA Yello in the CommBank app.
No, all you need to use is an eligible CommBank Mastercard at checkout.
For all checkout and technical issues, please contact the ticketing providers (Ticketek or Ticketmaster) or see Live Nation's customer support. For all credit card related inquiries or denied transactions, please contact us or Mastercard.
If an event is postponed or rescheduled, the event organiser will contact you with the new event date. Unless stated otherwise, your original tickets will be valid for the rescheduled event date. If you're unable to attend the rescheduled event date, you may request a refund. If an event is cancelled and will not be rescheduled, you'll be issued a refund. Please contact Live Nation for more information.
You can use any eligible CommBank debit Mastercard or credit Mastercard to redeem cashback offers.
To check your eligible cards, go to CBA Yello then Settings. Tap Where your cashback goes.
Read the Offer T&Cs on the cashback offer for more information.
Any cashback offers made to the primary cardholder can be redeemed by the additional cardholder. Cashback offers redeemed by the additional cardholder will be paid to the primary cardholder’s account.
Cashback is typically paid within 14 business days of a qualifying purchase. You’ll be notified in the CommBank app when it’s on its way.
It will be displayed in your account as ‘CBCASHBACK’ (or similar)
To be eligible for cashback, you must:
You’re unable to claim cashback if you use a payment platform like Afterpay, Zip or PayPal.
To make sure your notifications are switched on:
For the CommBank app
For your device, go to your device settings and make sure notifications are turned on. Occasionally, notifications may not be sent or received because:
There’s been a technical issue, like a network outage
In some circumstances, we may not present CommBank Yello Offers to you. Such circumstances may include when you are not eligible for CommBank Yello, haven’t transacted recently on your card, or when you are in default in respect of the terms and conditions applicable to any of your CommBank accounts.
You can choose to opt out of CommBank Yello Offers (third parties) or the entire CommBank Yello program anytime.
To opt out of the CommBank Yello offers (third parties) only:
If you opt out of CommBank Yello Offers but remain eligible, you can still access benefits like cashback on eligible home insurance policies and more (subject to your tier). You’ll still get messages which may relate to the CommBank Yello program generally and/or CommBank benefits. Opting out of CommBank Yello Offers doesn’t opt you out of CommBank Yello Offers for Business.
To opt out of CommBank Yello program:
If you opt out of the CommBank Yello program, you’ll lose access to benefits and offers like cashback and discounts. You may continue to get messages which relate to the CommBank Yello program generally. Opting out of CommBank Yello Offers doesn’t opt you out of CommBank Yello Offers for Business.
You can message us in CommBank app or visit us at a branch to opt back in.
You’ll still need to meet the CommBank Yello eligibility criteria, and it may take over a month before you can access benefits again.
We take no responsibility for the accuracy, currency, reliability, and correctness of any information regarding CommBank Yello which is included in material created, provided, or managed by third parties (including third party websites). These external information sources are outside our control, and it is therefore your responsibility to make your own decisions about the accuracy, reliability and correctness of information found via these third-party sources.
As this information has been prepared without considering your objectives, financial situation or needs, you should consider its appropriateness to your circumstances before relying on this information.
