Transfer money to friends and family using their PayID as quickly and easily as you transfer money between your CommBank accounts.
First time payments to a new payee may be held for up to 24 hours as a security measure.
Do I need a PayID?
PayID registration is optional. You can send payments to a PayID without having a PayID yourself, and you can still use BSB and account number to receive payments if you want. If you choose to register for a PayID, the payment process is easier and you can receive payments faster.
Why can't I register though the CommBank app?
To register for PayID or to send payments between participating banks using PayID, you will need the latest version of the CommBank app. Learn how to update your software.
How many types of PayID are there?
There are four types of PayID: phone number, email address, ABN/ACN and organisational ID. We offer mobile number as PayID via the CommBank app. We will introduce more PayID types at a later stage.
Can I register my mobile number as a PayID with multiple banks/accounts?
A single PayID, such as your mobile number, can only be registered with a single bank, to one account. An alternative PayID, such as an email address or ABN, can be registered with another financial institution, or to another account. We will introduce more PayID types at a later stage.
Can I register a PayID and link it to my joint account?
Yes, joint personal account holders can link their own mobile number as a PayID to an eligible joint account.
How private is PayID? I don’t want others to find out my phone number.
We won’t disclose your mobile number but the PayID name you select will be available for anyone performing a PayID interaction. If you would prefer not to register for a PayID, you can still use BSB and account numbers to receive funds from someone.
Which CommBank accounts are eligible for PayID registration?
There are a number of CommBank accounts which can be linked to your PayID. See the full list of eligible accounts.
1 For security reasons, a hold may apply on first time payments. The delay allows fraud security checks to take place and gives you time to alert us to unauthorised or suspicious activity on your account. Subsequent payments should be received in under a minute.
2 We’ll cover any loss due to unauthorised transactions on your account, as long as you protect your cards, devices, client numbers, PINs, passwords and any other access methods, and immediately notify us of their loss, theft or misuse or any suspicious activity on your account.
3 To prevent fraud we can only allow you to register the primary mobile number already linked to your CommBank customer profile. If you would like to use a different mobile number or need to update your details please call 13 2221 6am - 10pm. Some services available 24/7.
® Registered to BPAY Pty Ltd. ABN 69 079 137 518
View our full terms and conditions here: www.commbank.com.au/digital-banking/pay-id/terms-and-conditions.