Help & support
You can do your day-to-day banking from your laptop or desktop computer with NetBank, it's simple and secure.
You can easily view and download your statements and other important banking documents in NetBank and the CommBank app. You can also email them directly from NetBank.
Here are some of the financial documents you might need that you can download from NetBank (in addition to your statements):
You can make a credit card repayment anytime, anywhere using NetBank or the CommBank app.
Activating your credit or debit card is as easy as logging on to NetBank or the CommBank app and following a few simple steps.
You can change your CommBank credit or debit card PIN safely and securely through NetBank or the CommBank app.
If your card has been lost, stolen, or it needs to be replaced, you can report it on NetBank or the CommBank app. There’s no need to wait till you can get to a branch or call us.
You can immediately cancel your card online and request a replacement. If you think you've misplaced it, you can put a temporary hold on your card while you look for it.
You don’t need to see us in person or call us to let us know what you’d like to do when your Term Deposit matures. Simply let us know your maturity instructions online.
NetBank and the CommBank app make it easy and convenient for you to transfer money instantly between your CommBank accounts.
No need to go into a branch - you can deposit a cheque securely at any of our instant deposit ATMs.
You can easily change your home loan repayments online, without having to go into a branch or call us.
If your home or postal address has changed or you need to update an email address or landline phone number, you can easily update your contact details online.