Help & support
Ask Ceba to help you find support options. Ceba can also connect you to a human via message or phone.
Ceba (see-bah) is a trained chatbot that can give you instant support online, so you don’t need to call us or visit a branch. Ceba can answer a range of your day-to-day banking questions, show you how to do your banking online and point you in the right direction if you need additional support by connecting you to a human via message or phone.
As a virtual assistant, Ceba is quick, responsive and there whenever you need help. Nothing replaces the human touch though – and Ceba knows that.
Ceba will let you know when it’s better that you chat to a human – and give you the right info so you can get in touch with the right team.
There are a few ways that Ceba can put you in touch with a human:
Ceba lives behind your CommBank app and NetBank log on, so any personal info you share with Ceba stays private.