Chat to Ceba

Ceba (see-bah) is a trained chatbot that can give you instant support online, so you don’t need to call us or visit a branch. Ceba can answer a range of your day-to-day banking questions, show you how to do your banking online and point you in the right direction if you need additional support by connecting you to a human via message or phone.

As a virtual assistant, Ceba is quick, responsive and there whenever you need help. Nothing replaces the human touch though – and Ceba knows that.

Ceba will let you know when it’s better that you chat to a human – and give you the right info so you can get in touch with the right team.

There are a few ways that Ceba can put you in touch with a human:

• Give you the right phone number to call 
• Direct you to click to call in the CommBank app so your call is fast-tracked
• Ask you to leave the humans a message and they’ll get back to you with a response. Make sure you have push notifications turned on to receive their reply!