Meet Ceba – your 24/7 virtual assistant who can answer your questions and help you do your day-to-day banking online.
Need financial support?
Ask Ceba to help you find support options. Ceba can also connect you to a human via message or phone.
What is Ceba?
Ceba (see-bah) is a trained chatbot that can give you instant support online, so you don’t need to call us or visit a branch. Ceba can answer a range of your day-to-day banking questions, show you how to do your banking online and point you in the right direction if you need additional support by connecting you to a human via message or phone.
How to chat to Ceba
In the CommBank app (on your phone)
Log on to the CommBank app
Tap the Ceba icon at the top-right corner on the CommBank app home screen
In NetBank (on your desktop)
Log on to NetBank
Ceba lives in the chat tab, on the upper right-hand side in NetBank