Need financial support?

Ask Ceba to help you find support options. Ceba can also connect you to a human via message or phone.   

What is Ceba?

  • Ceba (see-bah) is a trained chatbot that can give you instant support online, so you don’t need to call us or visit a branch. Ceba can answer a range of your day-to-day banking questions, show you how to do your banking online and point you in the right direction if you need additional support by connecting you to a human via message or phone.

How to chat to Ceba

  • In the CommBank app (on your phone)

    1. Log on to the CommBank app
    2. Tap the Ceba icon at the top-right corner on the CommBank app home screen
  • In NetBank (on your desktop)

    1. Log on to NetBank
    2. Ceba lives in the chat tab, on the upper right-hand side in NetBank

    Chat to Ceba in NetBank now

Connect with a human

  • As a virtual assistant, Ceba is quick, responsive and there whenever you need help. Nothing replaces the human touch though – and Ceba knows that.

    Ceba will let you know when it’s better that you chat to a human – and give you the right info so you can get in touch with the right team.

    There are a few ways that Ceba can put you in touch with a human:

    • Give you the right phone number to call 
    • Direct you to click to call in the CommBank app so your call is fast-tracked
    • Ask you to leave the humans a message and they’ll get back to you with a response. Make sure you have push notifications turned on to receive their reply!

Keeping your info private